Business Functional Manager 1/ Deposit Products Group Customer Remediation Manager

Job ID: 5552244

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.97 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories at www.wellsfargo.com.Wells Fargo Consumer Banking and Small Business (CSBB)Wells Fargo’s Consumer and Small Business Banking businesses include Branch Banking, Deposits, Small Business, Consumer and Small Business Banking Digital, Consumer and Small Business Banking Strategy & Transformation, Consumer and Small Business Banking Marketing, Consumer and Small Business Banking Control, and Consumer and Small Business Banking Operations.Consumer and Small Business Banking is at the center of our efforts to rebuild trust and transforming the way we serve our customers and clients. The Consumer and Small Business Banking organization is focused on innovating and transforming our business with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose through a broad suite of financial products and services.

Deposit Products Group (DPG)

The Deposit Products Group (DPG) has responsibility for Consumer and Small Business deposit products, which includes checking, savings, time deposits, and deposit-based payments / money movement. We deliver our services in close partnership with groups like Branch Banking, Digital, Marketing, Small Business, Finance, Risk, and Operations. DPG has over 650 billion in deposits, 24 million consumer and small business customers, and holds #1 market share in debit card purchase volume in the Unites States.

The Role

This role will lead the new DPG Customer Remediation and will work closely with Customer Remediation COE, Risk and Control Partners, Journey Owners, Product Managers as well as the line of business issue owners to ensure that all requirements for the issue management policy is met. Lead Customer Remediation and Redress Policy Compliance and Execution. Lead root cause Analysis. Maintain DPG customer remediation status reporting and risk profile to demonstrate policy compliance. Incorporate customer remediation project trends and learnings into Business Process Management and Customer Journey initiatives creating a culture of continuous improvement. Maintain artifacts and documentation necessary to meet the customer remediation and customer redress policies. Will consult with management and business partners on matters of significance regarding strategic approaches, effectiveness of support function, and business performance improvement opportunities for the applicable business functions.Responsibilities include:

Lead Customer Remediation and Redress Policy Compliance and Execution

Design and implement end to end customer remediation project accountability model that creates a culture of continuous improvement

Lead all Customer Remediation and Redress routines including reporting and metrics

Lead DPG Root Cause Analysis, Corrective Action Execution and Sustainability

The CandidateThis position is involved in a wide-variety of high-priority projects so we are seeking applicants who are highly motivated, self-driven with a broad skill-base accustomed to working in complex organizations, partnering with a diverse group of stakeholders and achieving results. Successful candidates will be articulate and possess a demonstrated leadership capability, business acumen and exceptional analytical, communication and initiative management skills.As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.

Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

Required Qualifications:

6+ years of management experience

8+ years of experience in one or more of the following functional areas: business process, quality assurance, strategic planning, or project management

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPSTFL&FOCUS=Applicant&SiteId=1&JobOpeningId=5552244&PostingSeq=1.All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.