Case Manager - Client Engagement Division

Job Description

The Case Manager works as a team member with several social service professional and paraprofessional staff ensuring the delivery of quality care in accordance to the rules and regulations established as well as adhering to the mission of St. Joseph Center.

The Case Manager’s key areas of responsibility include:

• Utilize a harm reduction and housing first model when working with clients to have a “No wrong door” approach to services.
• Link clients to appropriate bridge/interim housing programs and assist them in completing required paperwork in order to enroll them in permanent housing-related programs.
• Develop and maintain strong ties to the community, law enforcement, and other service providers.

• Provide case management and supportive services to meet the needs of each individual by implementing a service plan with goals to assist client in becoming self-sufficient.
• Build trust and rapport with individuals. Assess individuals utilizing the proper tool (i.e. Vulnerability Index (VI) SPDAT).
• Link clients to physical health, mental health, and other supportive services internally or externally.
• Link clients to appropriate bridge/interim housing programs and assist them in completing required paperwork in order to enroll them in permanent housing-related programs.
• Assist clients to enroll in mainstream benefits and obtain identification (i.e. California Driver’s License, Social Security Card).
• Keep highly organized files for each client and enter appropriate data in a timely manner.
• Provide bus tokens, bus passes, taxi vouchers, and/or direct transportation as needed.
• Participate in case conferencing meetings and other community meetings.
• Coordinate and collaborate with other services providers or programs.

Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

Qualifications

QUALIFICATIONS

• Must be highly motivated and a self-starter. The ability to communicate with and relate to a diverse group of people including clients, community, and other staff. Must have excellent organizational skills and the capability to work in a fast paced environment.
• Strong knowledge of homeless services and resources. Demonstrated knowledge and experience with Harm Reduction, Motivational Interviewing, Critical Time Intervention, and Housing First.
• A bilingual background is a plus.
• The position requires an ability to work flexible hours including some early mornings and evenings.

• Three years’ experience providing services to highly vulnerable populations.

• Bachelor’s degree from an accredited college or university in Psychology, Social Work, Human Services or a related field.

• This position has no direct supervisory responsibilities. However, the Case Manager II serves as the lead on the team.

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to use widely supported internet browsers.

• Valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Valid automobile liability insurance.

• Travel to meet with clients as needed.
• Travel to meetings at multiple St. Joseph Center sites and at community partner locations as needed.

Additional Information

Status: Full-Time/Non-Exempt

Salary: DOE

Employment with St. Joseph Center is contingent on completion of satisfactorybackground check.

For consideration, please submit cover letter and resume. St. Joseph Center is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, disability, or status as a protected veteran. All applicants for employment are invited to voluntarily self-identify their gender, race, ethnicity, and veteran status, by completing the EEO Information. Providing your EEO Information is voluntary and refusal to self-identify will not subject applicants to any adverse treatment. Similarly, applicants who do self-identify will not be subject to any adverse treatment based on the information they provide.

St. Joseph center invites you to review the current "EEO is The Law" poster as part of the application process. A link to the current poster is located here.

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf