23 Sep
Client Service Representative
Florida, Usfl 00000 Usfl USA

Vacancy expired!

Job Description

The Client Service Representative will deliver outstanding customer service to both our internal and external customer base. The successful candidate will build excellent relationships and capitalize on customer loyalty by providing "best-in-class" customer service. With the use of numerous applications, the candidate will be responsible for researching, analyzing, and taking the initiative for proactively resolving issues and problems.

Job Description

· Responsible for professionally representing us across all media types (i.e., through written by phone, and e-mail communication and web material)

· Responsible for developing, tracking, and reporting. Along with offering business- building ideas to enable our customers to become more efficient in the way they do business with us.

· Work closely with other representatives to build, reinforce and maintain existing clients and relationships.

· You will be responsible for all administrative client service issues. (i.e., commission rebates, problem resolution, rejected trades,)

· Ensure all information requested by the sales representative is forwarded on a timely basis.

· Highly diligent in understanding customer requirements.

· Demonstrating strong multi-tasking skills while still being accessible to our client base by performing the day-to-day operations

Qualifications

· Post-secondary education strongly preferred

· 6 months to 2 years of financial services experience, an asset

· Bilingualism (English / French), an asset

· Working knowledge of MS Word, Outlook and web-based technologies

· CSC or other industry related-courses, an asset

Additional Information

401(k) Matching

Dental Insurance

Disability Insurance

Employee Assistance Program

Vacancy expired!


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