Medical Secretary(Front Desk) (Eagle Pass)

General Summary: A nonexempt position responsible for performing a variety of clerical duties to assist physicians and patients.

Essential Job Responsibilities:

1. Proficiently and accurately follows intake and discharge process to ensure patient is checked in and checked out.

2. Accurately schedules and modifies appointments for patients.

3. Proficiently utilizes EMR to coordinate physician availability to patient's preference in terms of date and time. Consults with immediate supervisor about scheduling problems.

4. Uses multi line phone system to accurately screen calls, take messages, create telephone encounters and page physicians.

5. Prepares and processes correspondence. Answers routine medical administrative inquires and drafts letters for physicians and other clinical staff.

6. Distributes faxes from fax inbox daily to ensure all records are correctly distributed and/or scanned into patient's charts.

7. Assembles patients' health information including medical history, exam results, X-ray reports, lab tests, diagnosis and treatment plans. Checks to ensure all forms are completed properly identified, and signed. Ensure all information is entered in patients' electronic medical record.

8. Confirms appointments, verifies demographic and insurance. Verifies that all other pertinent medical information is updated in patients' chart. Accurately posts labs manually if not received electronically.

9. Requests, sends and receives patient medical records within HIPPA guidelines.

10. Uses customer service principles and techniques to deal with patients calmly and pleasantly.

11. Assists in the care and maintenance of office equipment.

Education: High school diploma or general equivalency diploma (GED)

Experience: Minimum one year of medical records clerk/health information technician experience, preferably in medical practice setting.

Qualifications:

Bilingual preferred.

Performance Requirements:

Knowledge:

1. Knowledge of basic medical terminology and office procedures.

2. Knowledge of grammar, spelling and punctuation to type from draft, copy and review and edit reports and correspondence.

3. Knowledge of basic arithmetic to make calculations, balance and reconcile figures and make changes accurately.

4. Knowledge of computerized scheduling systems

5. Knowledge of medical practice protocols related to scheduling appointments

6. Knowledge of legal and ethical considerations related to patient information.

7. Knowledge of customer service principles and techniques.

Must be able to pass drug screen and background check.