Family Navigator (Walla Walla)

POSITION SUMMARY:

The Family Navigator acts as the central point of contact for all consumers who reach out to CHSW Family Success Hub and/or community access point. Provides assessment and navigation services to a diverse consumer population families and children and works in collaboration with CHSW programs to ensure families and children within the Success Hub service area are connected to appropriate CHSW program (s) and community resource(s).

ESSENTIAL FUNCTIONS:

Provides intake and screens to determine eligibility for internal programs and identifies strengths and service needs for families within the community

Develops plans to work with various community agencies and CHSW programs to meet family’s needs and assists families with goal planning, with the outcomes of promoting self-sufficiency and long-term stability

Provides appropriate family navigation, information, and referral

Coordinates with other community resource providers and actively searches for appropriate community agencies and service providers for networking to provide additional needed resources to families

Attend community meetings, sits on community boards, and creates information sharing opportunities throughout the community

Designs family outreach plans and actively participates in the outreach to children and families for organization’s service programs and community navigation support

Maintains record of referrals assistance provided to track outcomes and support exchange of information between programs

Develops, supports, and implements family workshops that create opportunity for family goal setting

Contributes to shared learning with the community of family navigators around the state

Assist with grant reports and monthly reports; maintains files and records and sends progress reports to supervisor

Advocates for the values of a diverse population within CHSW and the community.

Performs other duties as assigned by supervisor

KNOWLEDGE, SKILLS AND ABILITIES:

Ability to manage multiple families in need of services and ability to successfully connect families with appropriate agencies and service

Knowledge of CHSW programs and services and understanding of community resources within the Family Success Hub service area

Excellent written and oral communication skills with demonstrated ability to work with a diverse work environment and community

Strong organizational and interpersonal skills

Basic working knowledge and experience with Microsoft Office Suite and excellent data entry skills

Able to develop working relationships and partnerships with community organizations and personnel

Ability to maintain confidential and sensitive information in a professional and ethical manner. Has access to protected healthcare information (PHI) or confidential identifiable information (CII), both paper and electronic, as necessary, to perform related job duties and responsibilities

WORKING ENVIRONMENT:

This job may be performed in a variety of locations. The following list is representative of the work environment employees encounter while performing the essential functions of this job:

Moderate noise (i.e. business office with computers, printers, phones)

Varied lighting and temperatures depending on location

Moderate to frequent interruptions

Ability to work in a variety of workspaces including confined spaces

Ability to sit at a computer or vehicle for an extended period

Ability to stand for extended period on occasion

Extensive travel to various locations throughout the state.

PHYSICAL DEMANDS:

While performing the essential duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard; occasionally to reach, stoop, and kneel

Specific vision abilities required by this job include close vision requirements due to computer work

Occasionally able to lift up to 20lbs

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MINIMUM QUALIFICATIONS:

3 years’ experience in community and/or family service; Or, a combination of education and experience that demonstrates the required knowledge, skills, and abilities

A valid Washington State driver’s license, insurance, and reliable transportation

A one-step Mantoux TB skin test prior to start of employment. For those who have previously tested positive, documented proof of treatment from a doctor or a negative chest x-ray must be provided

Successful completion of a criminal background check

Successful completion of a drivers check if position requires driving on a regular basis (at least three times per week) or drives consumers. Must not have more than two driving incidents within the last three years

PREFERRED QUALIFICATIONS:

Associates degree preferred

Bilingual

SALARY: $22.84 to $25/hour DOE + Benefits + 401K

TO APPLY, PLEASE GO TO THE FOLLOWING LINK:https://recruiting.ultipro.com/CHI1020/JobBoard/548fb303-9b4b-c600-6802-1df2ed6c6aaa/OpportunityDetail?opportunityId=83102137-c200-4d83-ad22-13446751bafe