Customer Success- Project Coordinator

Job Description

As a Project Coordinator, you are responsible for the inflow of new customers ensuring relevant presales information has been gathered, sending team assignments to leaders, and setting up internal meetings as needed. You will be sending the welcome emails to customers to ensure a smooth start to their implementation. You will assist with the overall tracking of all customers including the tracking of their renewals and potential risks.

Qualifications

• Ensure new customers records are updated for Customer Success Managers, Architects, and Engineers

• Send handover surveys to sales for presales information

• Proactively track customer renewals across the three Cortex products

• Send welcome emails to new customers in a timely manner

• Assist with collecting, validating, reporting, and streamlining metrics from multiple platforms and teams on a weekly to monthly basis

• Ability to identify process improvements and recommendations for scalability

• Assisting the Sr Manager, Services Operations with strategic business projects

• Ability to work quickly and patiently as part of a highly diverse team and global user base

• Excellent interpersonal, written and verbal communication skills

• Strong time management and organizational skills, detail-oriented and takes initiative to tackle challenges

• Ability to prioritize, multi-task and demonstrate good judgment in time sensitive projects while not losing momentum on ongoing long-term projects

• Bachelor’s Degree, or equivalent combination of education and work experience required

Additional Information

The Customer Success Operations team is comprised of thought leaders who strategically drive scale and operational efficiencies - our job is to always be thinking one step ahead. Comfortable shoes are a must. We work dynamically, cross-collaborating with all departments on many essential programs. The team is collaborative and we have fun while working hard. We do tend to laugh and enjoy our work all at the same time.

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page and our diversity website.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [emailprotected]

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