Account Assistant

Job Description

The ideal candidate should possess strong account management skills and be a proven people leader. They should have the ability to deliver services as per agreed service levels, manage workflows in a distributed work environment and lead or participate actively in contributing to continuous improvement initiatives.Responsibilities:

· Own the customer communication relationship during the 2-3 month project fulfillment process

· Coordinate pre-construction deliverables and share key informationbetween the client, sales team, design team, and general contractors

· Collaborate with the sales, design, procurement, and construction teams to improve workflows

· Brainstorm the development of internal apps to assist with the post sales processes

· Maintain quick response times between clients and all internal teams

· Implement process during the pre-construction phase to ensure eachproject is on-track and the client is proactively communicated with

· Capture customer feedback and uphold high standards for CSAT and NPS scores

· Collaborate with cross-functional teams across business and product

Qualifications

· BA/BS degree strongly preferred

· Excellent written and verbal communication skills required

· Ability to handle high volume, complex inquiries, and high-profile client base

· Proven success operating in a fast-paced, customer service environment

· Effective presentation and training skills required

· Effective collaboration and problem-solving skills required

· Ability to multi-task, manage through conflict and use priority setting to accomplish goals required

Minimum of 1+ years prior customer or client service work or related experience required

Additional Information

· Best-in-class compensation packages and comprehensive benefits

· Competitive salary with great bonus structure

· An active company culture including monthly events, free weekly lunches, and a fully stocked fridge