Desktop Systems Support

Desktop Systems Support Associate, Valencia, CAKelly Services is seeking a Desktop Systems Support Associate to provide desktop and network support to all levels of stakeholders across our sites for one of our top clients in Valencia, CA.Length: 10/2020 to 06/01/2022 (Contract W2)Pay Rate: $29.00/hr. (W2)Duties and Responsibilities:

Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications like Office etc.

Assist all our users with any IT related incident when called upon

Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary

Accurately record, update and document requests using the IT service desk system

Install and configure new IT equipment

Resolve incidents and upgrade different types of software and hardware

Resolve incidents with printers, copiers and scanners

Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner

Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization

Create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient

Ensure safety, security, and the environment in all aspect of the daily activities, and any potential

safety hazards are addressed and corrected immediately

Understand ergonomic relationship between people, equipment and working environment

Other duties as assigned

Required Qualifications:

Associates or Bachelor’s degree in relevant subject preferred

Basic knowledge around IT infrastructure and network

Able to work effectively and able to deliver on tight datelines

Working Conditions:

Clinical and research lab environment; exposure to blood borne pathogens; must wear personal protective equipment including lab coat, gloves and completely closed footwear.

Employee may be requested to work shifts other than daylight depending on the needs of the laboratory.

Weekend rotation may be required.

Travel is not required.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit, stand, use a keyboard, type, and occasionally stand and move to other parts of the lab

Must have manual dexterity to use lab equipment

Reach above/below the shoulder, bend at the knees and waist

Able to lift boxes up to 25 pounds

Apply Today!Why Kelly ® ?As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly ®At Kelly , we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.#KellyGTS