26 Sep
Service Delivery Specialist
South Carolina, Indianland 00000 Indianland USA

Vacancy expired!

Req Ref No: GDSCST252

Location: Indian Land, SC

Duration: 6.0 monthsDescriptionDescription:Specialist - Data Tables and Service DeliveryThe Data, Tables, and Service Delivery Specialist is responsible for processing intermediate to complex level service requests related to employee and client level data.

This position is responsible for analyzing and correcting current data setup to resolve payroll related errors.

Additionally, the Specialist is responsible to use their payroll, benefits, and human resource knowledge to ensure compliance with state and federal payroll, tax, and benefit regulations.ESSENTIAL DUTIES/RESPONSIBILITIES :Processes incoming service requests related to employee or client level data changes.

Analyze and troubleshoot current data configuration to resolve payroll related processing errors.

Generate critical data reports, compare and evaluate data to ensure accuracy for changes submitted by customers in our front-end website.

Correct any identified data discrepancies at the employee or client level.

Provide telephone support for internal colleague database related escalations.

Audit and correct new client configuration data related to pricing, workers compensation, and tax rates.

Provide reporting related to new hire employees to appropriate state agencies.

Research and correct data issues related to employee payroll direct deposits, taxation, or benefits.

Provide peer review feedback on newly documented processes.

Respond to inquiries and/or act as resource for assistance from business users as appropriate.

Work as a contributing team member towards departmental and organizational goals and vision.

Proactively recommend process improvements.

Provide training on difficulty level 1 processes for Sr. Coordinator position.

Other projects and responsibilities may be added at the manager's discretion.JOB REQUIREMENTS AND QUALIFICATIONS2Education:High school diploma/GED.

Training Requirements (licenses, programs, or certificates):NoneExperience:Minimum of three years of experience in data entry.

Minimum of two years benefits, human resource, or payroll experience.Other Knowledge, Skills and Abilities:Excellent verbal and written communication skills.

Ability to communicate with employees at all levels of the organization.

Excellent interpersonal skills.

A demonstrated commitment to high professional ethical standards and a diverse workplace.

Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities.

Intermediate experience with Microsoft Office Suite required.

Salesforce experience preferred.

PeopleSoft HRMS experience preferred.

Strong analytical and problem-solving skills with attention to detail.

Ability to work in multiple systems to ensure all data information is accurate and complete.

Ability to work independently.

Ability to manage multiple priorities, deadlines and periods of high-volume workload.WORK ENVIRONMENT/OTHER INFORMATION (Travel required, physical requirements, oncall schedules, etc.):No travel required.

Work in clean, pleasant, and comfortable office setting.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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