Sr. Implementations Systems Analyst (Credit)

For people drawn to serving others through their work, PSCU is a place to thrive. We serve our credit union members best by taking care of each other first.

How might you help us help you?

This position manages and supports successful implementations of complex and highly visible solution implementation project deliverables for our Credit Solutions LOB.

You will coordinate all phases of operational implementation project deliverable for assigned projects.

The ideal candidate will have a strong credit background with processing systems, strong analytical skills and attention to detail.

Must be able to interact with clients and understand what questions to ask to better gather requirements.

This position can be located in one of our office locations or remote.

Responsibilities Include :

Meet with client to discuss specifications, work with client and vendors to determine project options, and facilitate meeting with key client personnel including IT for network connectivity, file mapping, and project technical specifications

Extensive Knowledge and understanding of all PSCU Products and Solutions associated with Credit Card Processing and how they are implemented in conjunction with the set up of a new Credit Card Program

Work with credit union staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time

Complete Gap Analysis to define system set-up requirements

Provide Consulting and guidance to client on the best approach to meet their business requirements for assigned projects

Identify and report outstanding issues to the assigned project manager; assist with issue resolution

Ensure quality in project process; Communicate technical aspects and requirements of projects with third-party vendors internal Project Support Team

Provide technical support to credit unions during the design, development, and implementation phases of the project

Validates system parameters and conducts testing; modifying program parameters when necessary

Provide Post implementation on-site support for new PSCU Members projects

Assist with consulting and guidance on resolving major Production issues by identifying impact and by defining and implementing a resolution for resolving

Assist with identifying improvements to the defined processes within the department

Understand and complete technical tasks associated with various types of department projects

Understand client business requirements; communicate between technical groups at client and vendor locations and data map technical files between systems

Perform other duties as assigned

Requirements :

Seven (7) years of related experience in the payment processing industry required.

Thorough understanding of payment card products, support services and processes required.

Five (5) years of related experience in business or system analysis.

Three (3) years of client facing project support experience required.

Experience required completing card processing conversions that require migrating data from one processing platform to another.

SCS, DQ, or card carrier experience preferred

Education :

Bachelor’s degree in Systems, Business Management or related field, or equivalent combination of education and experience required.

Master’s degree preferred.

Training in Six Sigma Methodology and project management certification preferred.

Knowledge, Skills, & Abilities

Demonstrate behaviors based on PSCU values : Excellence, Innovation, Leadership, Passion and Trust

Proven facilitation, organizational, prioritization, decision-making and conflict resolution skills required.

Ability to track and control activities in a fast paced environment while managing multiple projects and tasks

Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids

Ability to work in a fast-paced environment and support project managers in executing assigned project tasks while managing multiple priorities / projects and meeting deadlines

Demonstrated excellent analytical skill, with ability to manage complex factors in multifaceted projects

Ability to work independently, to exercise discretion, and demonstrate good judgment in decision making

Overall understanding of Project Management methodologies along with extensive knowledge of using Microsoft applications such as Word, Excel, Access and spreadsheet computer software applications

Knowledge and experience with Six Sigma projects