Director of Housekeeping - Resorts and Hospitality - Virginia Beach, VA

Director of Housekeeping - Resorts and Hospitality - Virginia Beach, VA, Virginia Beach

General InformationJob TitleDirector of Housekeeping - Resorts and Hospitality - Virginia Beach, VALocation : Virginia Beach, VA, 23450United StatesBase Pay : $60000.

00 - $65000.00 / YearEmployee Type : Full-TimeJob Category : Management SalaryIndustry : Resorts and Hospitality

Description

The role of Director of Housekeeping is a critical hire for our future success in an expanding portfolio of resorts and time share properties.

Performs, oversees & sets standards for all Housekeeping functions.Oversees staff & management scheduling for Housekeeping DepartmentMaintains, improves staff morale and engagementEnforces HHS uniform guidelines, policy and proceduresEnforces a high standard of service excellence and initiates and provides coaching to obtain service goalsMaintains Resort Facilities and guest units to the highest standards of cleanlinessAssures all units are inspected for cleanliness prior to releasing for occupancyHas written standards for all team members to follow during their shifts to insure all areas of the resort are properly cleanedTracks housekeeper efficiency and productivity to assure units are cleaned within time guidelinesTracks room readiness to assure all rooms are cleaned by resort deadlines daily and available for Guests to check-inEstablishes and maintains excellent vendor relationshipsPrepare annual budget in concert with the VP of Operations and PresidentImplement and monitor budget within financial parameters and guidelines set forth in approved budgetUtilizes labor forecast and labor tracking reports to schedule employees within budgetary guidelinesReceive and respond to guest housekeeping complaints in person and in writing as neededConduct, as necessary and required, the rooms and common area inspections with GM and VP of OperationsAttend weekly Operation Managers MeetingsAct as the Housekeeping Emergency Response Team coordinatorFacilitates the AM Forums and communicates effectively with all department heads via e-mail and other means.

Oversees pertinent flow of information between all departments as neededLeads by example, builds morale, motivates and sets the highest standard of service excellence among team membersInterviews and helps facilitate hiring of new employees when neededDocument, discipline and assist in the termination of employees when neededUtilize excel, Microsoft word and google programs to more efficiently utilize timeInsures welcome and certification programs are in place for new team membersFlexible schedule availability required, to include working weekends and holidaysProcess and edit Housekeeping staff payroll as neededMakes recommendations and implements policies and procedures to improve hotel / resort efficiency and service levels within the Housekeeping departmentUnderstands and enforces all Safety & Security policiesStay abreast of State and Federal legislation related to the resort and vacation ownership businessEnsure compliance with all Federal, State and local laws as it relates to resort and vacation ownership operationsFollow all safety incentive program guidelines to reduce workers compensation claims to include tracking and implementing (as needed) safety recommendationsPosition is subject to transfer to other resorts and or positions within HHS Resorts & Hospitality DivisionOther duties as assigned

Requirements

QUALIFICATIONS :

Our ideal candidate will have a strong background in housekeeping management with focus on quality, productivity, guest satisfaction, team member’s satisfaction and profitability.

College degree is preferable or equivalent work experience4 years of prior experience in a leadership role with at least two years managing salaried and hourly team membersPosition imposes some physical demands.

Movement required throughout the resort.70 % of the time is spent on the floor and around the resort supervising the team’s performancePosition also requires standing for periods of time.

Must be able to lift or carry objects up to 50 lbs.Demonstrates effective oral and written communication skillsMust possess excellent presentation and interpersonal skills with the ability to effectively interact with all levels within the divisionAbility to work on computer systems to include Excel, PPT and Microsoft Word.

Ability to be flexible with work schedule including nights, weekends and holidaysMeticulous attention to detail, motivational skills, telephone etiquette and general office skills.

Ability to communicate in other languages is an assetDemonstrated ability to manage conflict / resolution, stress and time managementAble to work with cleaning chemicalsExcellent customer service recovery and high sense of urgencyEffective judgement and decision-making abilityMust be proactive, self-motivated and demonstrates the ability to handle multiple projects and changing prioritiesEffective collaborative skills;

performing comfortably in group settingsReports to the VP of Operations Relocation is required

Summary

The role of Director of Housekeeping is a critical hire for our future success in an expanding portfolio of resorts and time share properties.

Performs, oversees & sets standards for all Housekeeping functions.Oversees staff & management scheduling for Housekeeping DepartmentMaintains, improves staff morale and engagementEnforces HHS uniform guidelines, policy and proceduresEnforces a high standard of service excellence and initiates and provides coaching to obtain service goalsMaintains Resort Facilities and guest units to the highest standards of cleanlinessAssures all units are inspected for cleanliness prior to releasing for occupancyHas written standards for all team members to follow during their shifts to insure all areas of the resort are properly cleanedTracks housekeeper efficiency and productivity to assure units are cleaned within time guidelinesTracks room readiness to assure all rooms are cleaned by resort deadlines daily and available for Guests to check-inEstablishes and maintains excellent vendor relationshipsPrepare annual budget in concert with the VP of Operations and PresidentImplement and monitor budget within financial parameters and guidelines set forth in approved budgetUtilizes labor forecast and labor tracking reports to schedule employees within budgetary guidelinesReceive and respond to guest housekeeping complaints in person and in writing as neededConduct, as necessary and required, the rooms and common area inspections with GM and VP of OperationsAttend weekly Operation Managers MeetingsAct as the Housekeeping Emergency Response Team coordinatorFacilitates the AM Forums and communicates effectively with all department heads via e-mail and other means.

Oversees pertinent flow of information between all departments as neededLeads by example, builds morale, motivates and sets the highest standard of service excellence among team membersInterviews and helps facilitate hiring of new employees when neededDocument, discipline and assist in the termination of employees when neededUtilize excel, Microsoft word and google programs to more efficiently utilize timeInsures welcome and certification programs are in place for new team membersFlexible schedule availability required, to include working weekends and holidaysProcess and edit Housekeeping staff payroll as neededMakes recommendations and implements policies and procedures to improve hotel / resort efficiency and service levels within the Housekeeping departmentUnderstands and enforces all Safety & Security policiesStay abreast of State and Federal legislation related to the resort and vacation ownership businessEnsure compliance with all Federal, State and local laws as it relates to resort and vacation ownership operationsFollow all safety incentive program guidelines to reduce workers compensation claims to include tracking and implementing (as needed) safety recommendationsPosition is subject to transfer to other resorts and or positions within HHS Resorts & Hospitality DivisionOther duties as assigned

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