Towing Dispatcher - Fresno (Fresno)

We are seeking a Towing Dispatcher to join our team in Fresno, California ! As an Exchange Dispatcher, you will be responsible for answering incoming client calls in a professional manner and working each call as instructed by our valued clients.

Responsibilities:

- Answer all live incoming calls and dispatching them in a timely manner

- Read clients’ instructions on how to handle calls and take accurate messages

- Arrive on time and be ready to answer calls at the beginning of your scheduled shift

- Utilize Call and Towing Software Systems

- Communicate pertinent information in clear and consistent messages to clients

- Able to read and understand on-call schedules

- Work overtime or longer shifts as needed

- Capable of accurately handling multiple calls (3-6) at one time

Qualifications:

- Previous experience in customer service, sales, or other related fields

- Excellent written and verbal communication skills

- Ability to prioritize and multitask

- Ability to build rapport with clients

- Positive and professional demeanor

- Works efficiently under pressure

- Tow Dispatching experience a plus (not required)

- Able to type 30-35 WPM

- Open availability (We are open 24/7/365)

- Bilingual (not required)

- Punctuality and time management skills

- Strives to achieve common goals and is a good team player.

Full Time & Part Time Positions Available

Benefits Include:

- Medical Insurance

- Dental & Vision Insurance

- 401k

- Life & Disability Insurance

About the Exchange:

Founded in 1980, The Exchange started out as an answering and paging service for the medical community in the heart of California’s Central Valley. Today, we serve as the largest answering and messaging service in Central California serving more than 1200 clients. In addition to our answering and messaging service, we specialize in association management and serve as a virtual back office for more than 20 non-profit organizations and businesses. Our specialized skill sets and unique range of services enable us to customize services specifically for our clients.