Customer Service Representative

POSITION SUMMARY

Respond to and resolve customer service inquiries, requests or complaints; work directly with sales personnel to maintain customer accounts as necessary.

PRIMARY DUTIES AND RESPONSIBILITIES :

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

Respond effectively and courteously to customer service inquiries, requests or complaints. Return all customer calls in a timely manner

Notify the appropriate personnel to handle the customer's problems and concerns

Research and resolve issues in a timely manner

Review daily reports with the Customer Service Manager / Office Manager

Enter service and route data into computer for billing and route scheduling purposes

Service all Residential and / or Commercial accounts by setting up new accounts from Service Agreements and maintaining proper flow of paperwork from sales to operations

Route customers for recycling and trash pick-ups

Work closely with dispatch to ensure quality assurance

Assist with collections by reinstating customers, processing reinstatement paperwork and processing collections letters for mailing

Review and make any necessary changes to weekly MSAR

KNOWLEDGE, SKILLS, AND ABILITIES :

Excellent customer services skills

Basic customer skills required for inputting and retrieving data

Strong written and verbal communication skills

Ability to handle multiple tasks

Ability to work effectively with others in a team environment

MINIMUM REQUIREMENTS :

Education : High School Diploma, GED and / or equivalent work experience

Years of Experience : One year customer service experience

Preferred : 6-12 months experience with company procedures, products and service, and experience working in a team environment

Certifications : none

MACHINES, TOOLS, EQUIPMENT AND SOFTWARE USED :

Usual office equipment including calculator, telephone, fax, computer and copier

Microsoft Office : Word, Excel, PowerPoint and Outlook

Company information systems applications

WORK ENVIRONMENT :

Usual office environment

TYPICAL PHYSICAL DEMANDS :

Ability to organize various office systems through adjusting, connecting, lifting, pulling, pushing, bending or folding for the purpose or proper records development and / or management

Ability to use a computer and related devices, such as a keyboard or mouse or other related equipment, throughout the workday while seated at a desk or workstation

Possess speaking skills and hearing ability to interact with customers on the telephone

This job description is not a contract and does not affect the at-will nature of your employment relationship with Advanced Disposal.

Furthermore, this job description is not intended to be all-inclusive and does not and cannot address every responsibility or duty you may be expected to perform during your employment.

Advanced Disposal reserves the right to modify or amend this job description at its discretion, without prior notice .

All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status