NEW HIRING 2 CUSTOMER SERVICE REPRESENTATIVE - NEXGEN (Anaheim)
Vacancy expired!
Nexgen
Customer Service Representative
Summary
We are looking for an enthusiastic, experienced Customer Service Representative who enjoys honest work & making people smile. We invest heavily in our brand to ensure we are helping people maximize their home comfort year round, so you will always be busy.
Culture
Being family owned means we treat everyone like family. We enjoy each other’s company, we want to know you and your family. We frequently host charitable and social events for our team to stay connected to our community. If you appreciate honest, wholesome work, you will fit in just fine.
Responsibilities
Interact with customers by telephone or email in order to provide information about HVAC & Plumbing services, or schedule appointments
Follow up on customer problems to ensure the correct solution was carried out
Work in an open-plan call center setting
Keep customer data secure
Managing large volume of customer calls
Stay friendly and helpful
Resolve questions and service issues for customers via phone, email and text
Accurately document customer interactions
Determine opportunities for new sales
Sell products to established customers through up-selling and cross-selling
Resolve all inbound and outbound support requests per established guidelines
Identify and act as a company ambassador at all times
Be professional
Qualifications
2 years experience
Great references
Pass a background check
Open availability
Demonstrated ability to provide outstanding customer service
Customer-centric
Result-driven
Focus on quality and attention to detail
Good time-management skills
Ability to multi-task
Strong interpersonal and communication skills
Critical-thinker and problem-solver
Ability to work with minimal supervision
Pay & Benefits
1 Week Paid Time Off
6 Paid Holidays
Health Insurance & 401k
About Us
Our attention to detail and commitment to our values have helped us grow. It all started 15 years ago with our President, a young aspiring HVAC technician, who wanted to make an honest impact in the industry. Well, with his drive, and the help of our talented team, we've grown to 4 locations across Southern California, servicing customers every day and continuing to grow into the industry standard for all things HVAC.
How To Apply
To be considered, please send resumes to ismael@nexgenairandheat.com & rey@nexgenairandheat.com
Vacancy expired!