28 Sep
NEW HIRING 2 CUSTOMER SERVICE REPRESENTATIVE - NEXGEN (Anaheim)
California, Orange county 00000 Orange county USA

Vacancy expired!

Nexgen

Customer Service Representative

Summary

We are looking for an enthusiastic, experienced Customer Service Representative who enjoys honest work & making people smile. We invest heavily in our brand to ensure we are helping people maximize their home comfort year round, so you will always be busy.

Culture

Being family owned means we treat everyone like family. We enjoy each other’s company, we want to know you and your family. We frequently host charitable and social events for our team to stay connected to our community. If you appreciate honest, wholesome work, you will fit in just fine.

Responsibilities

Interact with customers by telephone or email in order to provide information about HVAC & Plumbing services, or schedule appointments

Follow up on customer problems to ensure the correct solution was carried out

Work in an open-plan call center setting

Keep customer data secure

Managing large volume of customer calls

Stay friendly and helpful

Resolve questions and service issues for customers via phone, email and text

Accurately document customer interactions

Determine opportunities for new sales

Sell products to established customers through up-selling and cross-selling

Resolve all inbound and outbound support requests per established guidelines

Identify and act as a company ambassador at all times

Be professional

Qualifications

2 years experience

Great references

Pass a background check

Open availability

Demonstrated ability to provide outstanding customer service

Customer-centric

Result-driven

Focus on quality and attention to detail

Good time-management skills

Ability to multi-task

Strong interpersonal and communication skills

Critical-thinker and problem-solver

Ability to work with minimal supervision

Pay & Benefits

1 Week Paid Time Off

6 Paid Holidays

Health Insurance & 401k

About Us

Our attention to detail and commitment to our values have helped us grow. It all started 15 years ago with our President, a young aspiring HVAC technician, who wanted to make an honest impact in the industry. Well, with his drive, and the help of our talented team, we've grown to 4 locations across Southern California, servicing customers every day and continuing to grow into the industry standard for all things HVAC.

How To Apply

To be considered, please send resumes to ismael@nexgenairandheat.com & rey@nexgenairandheat.com

Vacancy expired!


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