Customer Service Representative

Job Description

Provide Foster Farms external key customers with world class customer service. This service includes (but is not limited to) the following:

Initiation and receipt of customer phone, fax, email, and EDI orders

Daily order processing in SAP – including creation and processing of customer sales orders, inventory checking, delivery date updates and running reports that reflect daily and weekly activities of sales orders

Suggestive selling of product to customers based on availability, previous sales and customer ads

Communication with sales account representatives on ad planning and customer issues

Processing of EDI generated orders

The CSR is a primary source of communication between Foster Farms and the customer and can help maintain an unbreakable link for service and commitment.

Daily order processing in SAP – including creation and processing of customer sales orders, inventory checking, delivery date updates and running reports that reflect daily and weekly activities of sales orders. Will also process EDI generated orders.

Customer contact, communication and follow-up to include initiation and receipt of customer phone and fax orders

Cross selling of product to customers based on availability, previous sales and customer ads

Communication with sales account representatives on ad planning and customer issues

Qualifications

Must have high school diplomaMust have two-four years experience in an office Customer Service environmentComputer literacy with Microsoft Systems, SAP experience, and ability to compile and analyze dataExcellent verbal and written communication skillsAbility to work well with minimal supervision in fast paced and high pressure situationsConsistent and reliable attendanceAccurate and detail oriented and be self motivated and goal orientedAbility to interface comfortably with customers and internal departmentsStrong interpersonal skills and have the ability to work well in a team environmentOccasional Saturday coverage to pull in customer orders

Additional Information

All your information will be kept confidential according to EEO guidelines.

Foster Farms is an Equal Opportunity Employer – Minorities, Females, Veterans and individuals with disabilities are encouraged to apply.

Foster Farms participates in E-Verify during the hire process at all locations for all new employees.