RBG - Technical Support Specialist

RBG - Technical Support Specialist

Job ID #:31203

Position Type:Full Time

Location:Santa Fe Springs, CA

Shift:1st

Department:Information Technology and Technical Support

Education Required:HS Diploma/GED

Experience Required:1 - 3 Years

Position Description:Position SummaryThe Technical Support Specialist is primarily responsible for providing technical on-site and remote support to employees.Position Responsibilities may include, but not limited to:

Support of RBG applications including RAS (Route Accounting & Settlement) software, selling & delivery, routing & dispatch, surveys, Print Shop, and iPad solutions for various location(s)

Network configuration & problem solving in Windows, Apple, and Citrix environments

Support and troubleshoot local hardware issues related to WYSE bricks, laptops, iPads, printers, selling and delivery handhelds, and print pads

Manage technical vendors & contracts through local management and corporate IT

Asset management of location’s end-user devices (mobile, desktops, and laptops)

Procure, manage, maintain, & trouble shoot cellular and mobile devices

Work with IT Service Center on support issues with high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team members

Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system

Ability to effectively work with business users and corporate IT to insure technical solutions meet business requirements

Assist business and Corporate IT with training employees on existing or new solutions

Provide onsite assistance for any RBG acquisitions and integrations

Provide testing on new or updated applications; help implement, deploy, and support corporate wide solutions

Required to work in a collaborative team environment with the ability to communicate and coordinate with the business and all areas within the IT function

Support WiFI coverage for applications such as Dematic

Position Requirements:Required Skills and Experience:

High school diploma or GED.

Minimum of 2-3 years experience with desktop support.

Strong understanding of information systems and business processes.

At least 2 years experience supporting end users and systems, both on-site and remotely. Examples of some of the systems that the candidate will support are XP, Win7, OSX Leopard and later, Citrix, MS Products, Managing MS Exchange 2007/2010 and A/D accounts.

Ability to work with little or no supervision from direct manager.

Ability to work in a fast-paced, highly technical environment.

Demonstrable strong Customer Service experience.

Any other duties as assigned.

Excellent verbal and written communication skills.

Proficient in Microsoft Office.

This position must pass a post-offer background and drug test.

Preferred Skills and Experience:

Bachelors degree

Experience with IBM iServer (AS400)

Experience with automated voice pick applications

Experience with RBG programming language

Physical demands and work environment:The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.? Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Drug Free Workplace.As an Equal Opportunity Employer, Reyes Holdings companies will recruit and select applicants for employment solely on the basis of their qualifications. Our Practices and Procedures, including those relating to wages, benefits, transfers, promotions, terminations and self-development opportunities, will be administered without regard to race, color, religion, sex, sexual orientation and gender identity, age, national origin, disability, or protected veteran status and all other classes protected by the Federal and State Government. Drug Free Employer.