Guest Services Guest Advocate: Front Desk (Ivins)

Become a part of the Red Mountain Resort Team!

Known world-wide as a premier Wellness and Adventure Resort, Red Mountain Resort is looking for team members to uphold our motto, "Inspiring Adventures, One Guest At A Time".

Team members enjoy our "Be Well Where You Work Program" built to encourage all to live a healthier lifestyle, through experiencing what the resort offers, such as morning hikes, pools, a gym and workout classes, healthy eating and of course our world class spa

Who We Are Looking For

Guest Centric individuals who are thrilled to ensure that the needs of our guest always come first.

Detailed oriented people, who takes pride in their work and desires to go above and beyond

Independent thinkers who add value to our resort.

Hard Workers,always ready to take on a new challenge.

Someone with the ability to handle pressure of emergency situations.

Someone with a one-year certification from college or technical school; six months to one year related experience and/or training; or equivalent combination of education and experience.

Someone with the ability to calculate figures and amounts such as discounts, commissions and percentages, by applying concepts of basic math. Ability to follow procedures relative to running the business through budgets, purchase orders, etc.

Has the knowledge of and experience working with various computer software programs (Word, Excel, Outlook.)

The ability to communicate effectively, both in written and oral form, with tact and diplomacy.

Has the ability to work with confidential information.

As the ability to solve practical problems and deal with multiple situations with little supervision.

What You'll Own

Welcome Guests to the resort using a Blueprint for registration and orientation.

Become proficient with use of SMS Property Management systems within training period.

Assist guests with registration and orientation, guest folios, and off property amenities or other requests.

Greet guests, answer any guest questions and solve guest problems.

Assist guests with the check-out process and resolve billing issues. Communicate guest satisfaction issues with management.

Perform general office duties as required.

Contact appropriate departments with any special needs or requests from guests and any complaints specific to their department.

Learn to perform night audit reports when necessary.

Learn to make reservations and "walk" guests in.

Assist guests with any questions relating to activities.

Answer telephones professionally, screen and route all outside and inside calls.

Communicate with guests via Ivy (guest texting system).

Assist guests with dining reservations through Open Table.

Assist with transportation.

Demonstrate proficiency in Red Mountain Gold Star Standards.

Cleaning and sanitizing guest and employee areas to acceptable standards.

PHYSICAL DEMANDS and WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to wear a face mask while working, regularly stand; walk; use hands and fingers; talk or hear; sit; stoop or crouch. The employee may be exposed to wet, cold and/or humid outdoor weather.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and fingers; and talk or hear. Majority of time spent working in an indoor office environment.

The employee must be able to occasionally lift and/or move up to 40 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The employee must be flexible in working evenings, weekends and holidays.

The employee must be able to comply with department's uniform requirements.

The employee must be flexible in working evenings, weekends and holidays; employee must be able to comply with department's uniform requirements. This job description is not intended to be all inclusive. Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of Red Mountain Resort, including those set out in the Team Member Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. Job description and duties are subject to change, modification and addition as deemed necessary by Red Mountain Resort. Red Mountain Resort is an At-will and Equal Employment Opportunity Employer.

Regardless of age, race, color, religion, sexual orientation, gender identity, national origin, physical or mental disability, ancestry, protected veteran status, or any other characteristic protected by local law, all are welcome in the Red Mountain Resort Family.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.Click Here to Apply or use the link belowhttps://redmountainresort.applicantpool.com/jobs/485486-20946.html