Help Desk Analyst I

Description If you're looking for a role as a Help Desk Analyst, a growing company partnering with Robert Half needs someone to support local and field users. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is located in the Grapevine, Texas area and is a long-term contract / contract / temporary to permanent opportunity.What you get to do every day

Independently investigate and implement solutions to technical issues

Contribute IT support for productivity software, operating systems, and a variety of other applications used internally

Identify recurring technical issues and propose solutions to address the root of the problems

Provide service on technical help tickets submitted via phone, email, and walk-ups Requirements - Proven experience in installing and configuring operating systems, networked and local printers, and business applications

Prior experience with IT support ticketing systems

Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

Comprehensive knowledge of Basic Network Troubleshooting

Strong familiarity with LAN (local area networks)

Well-founded grasp of Microsoft Office 365

General familiarity with WANs (Wide Area Network)

Desktop Hardware experience

Proven knowledge of Network Troubleshooting

Experience with Basic Troubleshooting

Hardware Troubleshooting experience preferred

Working knowledge of user administration and bug fixing in a client server environment

Firm grasp of basic networking concepts

Technology Doesn't Change the World, People Do.®Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .