01 Mar
Room Service Associate - Main Campus
New York, New york city 00000 New york city USA

Vacancy expired!

Pay Range$21.03-$26.98Job DescriptionAre you a hardworking, engaging and enthusiastic individual? Do you want to be a part of positively impacting the day of many patients? Then, apply to join us at MSK. We are hiring Room Service Associates. We want to bring on team members who are passionate about hospitality and dedicated to delivering exceptional communication. You will perform a variety of functions to ensure wonderful service to all patients, staff, and visitors in the hospital. We set high expectations for our RSA's including: welcoming new patients, introducing them to the room service program, distributing menus and meal trays, and maintaining supplies as needed. Additionally, you will act as a liaison with the Clinical Dietitian and Nursing personnel. Is your background a fit? You will:

Generates and prints all necessary reports

Uses meal service and tracking sheets to ensure that every patient listed has a menu to be distributed; checks that information on the menu (i.e., name, room number, identification number, and diet order) corresponds with unit round sheet/exception file.

Ensures that corrective action is taken if information is incorrect or missing.

Resolves which patients have not received menus; distributes menus at established times.

Assesses which meal ordering system is appropriate during the patient’s stay based on established criteria.

Assists patients to make meal selections on menu; offers substitutions if patient is unsatisfied with standard menu options.

Contacts patients who did not order a meal on assigned units

Identifies reason(s) for missed meal and resolves appropriate intervention as per departmental procedures.

Distributes and collects meal trays, nourishments, feedings, nourishments or snacks on assigned floors, within established timeframes.

Responds to and follows up on requests and questions from all individuals within agreed upon time frames.

Ensures clear understanding of patient requests and asks questions when necessary.

Provides information based on job knowledge to clarify issues, explain procedures, provides alternatives and lessen anxiety

Responds to special requests or additional items immediately

Refers to other appropriate staff when necessary

You need:

Excellent customer service

Minimum 1-2 years of hospitality experience in a hotel or food & beverage setting

Ability to read, write and understand instructions

Pay Range $21.03-$26.98

Pleaseclick (https://careers.mskcc.org/frequently-asked-questions/) to learn more about MSK’s compensation philosophy.


Stay in touch!Register now to join Memorial Sloan Kettering’sTalent Community (https://externaltalent-mskcc.icims.com/connect?back=intro&iniframe=1&hashed=-435744324) to receive inside information on our organization and new job opportunities.Job LocationsUSA-NY-New YorkPosted Date3 hours ago(3/1/2023 4:20 PM)Requisition ID 2023-67156 Category Hospitality Pay Range $21.03-$26.98

Vacancy expired!

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