02 Mar
Principal Software Engineer
New Hampshire, Merrimack , 03054 Merrimack USA

Vacancy expired!

Job Description:The TeamCome and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis.The Expertise You Have

  • Bachelor's degree in Computer Science or equivalent
  • 8+ years hands-on experience as a software engineer
  • Demonstrated experience as engineer responsible designing, developing, testing, supporting, and troubleshooting the Contact Center/Genesys and telephony products.
    • Working knowledge of Genesys suite of products - SIP, Administrator, Management & Conf, Work Force Management, Reporting
  • Proficient in Java and experienced in developing APIs and micro-services
  • Experience with CI/CD pipelines and utilizing uDeploy and/or Ansible
  • Proficiency managing, configuring and tuning Linux operating systems
  • Understanding of modern data architecture principals and patterns
  • Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation
  • Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.
  • Familiarity with Docker and container-based development and deployment practices will be a plus
  • Working with Event Driven Architecture Kafka, Webhooks
  • Test Driven Development JUnit, Jasmine, Karma, Protractor, Jest, etc.
  • Familiarity with NoSQL (MongoDB, DynamoDB, etc) a plus
  • Ability to trouble-shoot complex data issues across the e2e technology stack
  • Either hands-on AWS experience or demonstrated desire to build cloud experience (e.g. certifications, training)
  • Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes
  • Self-starter, curious, collaborative, innovative, eager to learn and teach others every day
The Value You Deliver
  • Write high-quality code for our applications that is reliable, scalable, and reusable
  • Understand the leadership vision and execute on that vision
  • Strengthen and promote the culture of innovation by setting examples
  • Find creative ways to get things done, and do them right
  • Foster a culture of best in class software engineering practices
  • Exercise a passion for keeping your knowledge up-to-date with the latest and greatest
  • Ensure the high level of integrity in the team
  • Take ownership and accountability for figuring out what needs to be done
Please see below for the salary range for work locations in Colorado only:N/APlease see below for the salary range for work locations in New York City, Westchester County, NY and Jersey City, NJ only:N/APlease see below for the salary range for work locations in California only:N/APlease see below for the salary range for work locations in Washington only:N/ACertifications:

Company OverviewFidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a , we have been recognized by our employees as a Best Place to Work in 2023. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling "."We invite you to

Find Your Fidelity at .Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling prompt 2, option 3.We welcome those with experience in jobs such as Software Developer, Computer Technician, and Computer User Support Specialist and others in the Computers and Technology to apply.

Vacancy expired!

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