02 Oct
Customer Experience Coordinator
Minnesota, Minneapolis / st paul 00000 Minneapolis / st paul USA

Vacancy expired!

OverviewThe Customer Experience Coordinator is responsible for providing a professional approach and creating excellent customer experiences when handling all customer inquiries regarding small equipment repair. This role requires a high level of autonomy due to the nature of triaging branch or customer requests for technical repair and repair estimation.

Why join the Patterson Dental National Repair Center?

Patterson Companies is an industry-leading specialty distributor serving the dental, veterinary and rehabilitation supply markets. Driven to meet the needs of healthcare professionals in these growing markets, Patterson provides a total-package approach to doing business. Employees at the National Repair Center have been working with dentists for decades and understand how important handpieces and other small equipment are to a practice. Our customers benefit the knowledge that comes from our certified technicians who can diagnose and fix nearly any issue, as well as the convenience and peace of mind that come with relying on one trusted partner for everything they need.

ResponsibilitiesCommunication

Addresses inquiries and concerns with customers through inbound and outbound calls

Responds efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued

Coordinates with vendors or branch locations to quickly resolve any customer questions

Partners with repair specialists to create estimates for repairs and responds to customers with appropriate timeline and additional relevant information

Engaging in active listening with callers, confirming or clarifying information, and diffusing situations, as needed

Verify repair information with repair specialists or technicians for proper documentation

Repair Coordination

Provides customer quote for repair

Enter data from customer paperwork into system for tracking and billing

Create emails, fax cover sheets, and estimates

Utilize company programs to answer inquiries from customers

Complete shipping forms and return documents

Create daily invoicing

Responds promptly to customers in 24 hours or less after first contact and provides estimates to customers in 24-48 hours after items have been received

RequirementsQualificationsMinimum Qualifications:

High school diploma or equivalent required

Must have a mechanical aptitude

Expresses strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills, with a two-year minimum experience in customer service environment

Exhibits strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, while showing a great attention to detail

Ability to read and understand assembly drawing and instructions

Uses technology with efficiency and possesses basic computer skills, including knowledge in Microsoft 365 business suite

Ability to positively contribute to the team environment by taking initiative to learn and improve upon skillsets

Outstanding troubleshooting and problem-solving skills

Ability to multi-task in a fast-paced environment

Preferred Qualifications:

Associates degree or equivalent technical training

Previous dental repair dispatch or repair knowledge

Apply HerePI124313591

Vacancy expired!


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