Market Quality Technician

Working Location: TENNESSEE, BARTLETT; Tennessee, MemphisAre you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day.Let’s inspire healthier lives, together.Job DescriptionThe Market Quality Technician II position is responsible for performing failure analysis and evaluation of returned product complaints. Ensure investigation is completed in a timely manner and clearly identifies findings as they relate to the customer complaint. Perform duties and responsibilities with general instruction for routine assignments from Market Quality Supervisor/Manager or more experienced staff. He/ she performs timely closure of product complaint files in accordance with established procedures. He/ she maintains responsiblity for performing decontamination of used medical devices to ensure devices are safe to handle. The incumbent processes returned complaint RMA’s and preparations prior to inspection. The Market Quality Technician II works closely with other manufacturing sites for complaint escalation.Job Duties

Perform root cause investigations for customer complaints, adverse events, potential adverse events, non-conforming products and other service and finish goods devices.

Prepare and ship parts and product to the Original Equipment Manufacturer (OEM) for further investigation

Provide troubleshooting and technical assistance to other departments for complaint investigations and service activities.

Document investigation findings into the complaint handling system in accordance with established work instructions.

Support the administrative staff in the processing of complaints. Close complaint files as necessary to ensure the timely processing of complaints in order to achieve department complaint closure goals.

Assist engineers with in-depth complex investigations to resolve customer complaints, and indentify root cause of immerging issues. .

Evaluation of products based on established priority guideline.

Decontaminate incoming product prior to it being routed through the complaint handling process.

Facilitate product Market Quality investigations by transferring devices returned for evaluation to appropriate physical inventory areas upon receipt.

Perform all other essential duties as directed.

Job RequirementsREQUIRED QUALIFICATIONS:

A high school degree or equivalent is required, (A.A. degree preferred).

Minimum 3 years’ experience in troubleshooting medical devices.

Computer literate with good working knowledge of all MS Office applications and Lotus Notes.

Strong analytical, organizational, communication and interpersonal skills are required.

Strong attention to detail.

Able to work in a fast pace environment.

We realize work isn’t just a job to you.It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.Olympus’ Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus’ Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit www.olympus-global.com at https://www.olympus-global.com/ .Olympus…True To You. True To Society. True To LIFE.It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.Posting Notes: United States (US) Tennessee (US-TN) Bartlett #Recruit