IT Application Production Support Specialist
Vacancy expired!
Working at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets and economies. You will work in an environment with a diverse group of experienced professionals to foster and support the safety, soundness, and vitality of our economic and financial systems. The Bank believes in work flexibility to balance the demands of work and life while also connecting and collaborating with our colleagues in person. Employees can expect to be in the office a couple of days per week as needed for meetings and team collaboration and should live within a commutable distance.What we do: Enterprise Support Operational Support for Central Bank Services and Payments. Provide production support to ensure operational activities for Central Bank Services are completed timely and accurately. Support Markets Group implementation of monetary policy through post-trade operations and services for portfolio and client account transactions. Ensure all supporting and interfacing applications are ready for business by performing health checks and/or monitoring system generated alerts. Coordinate with National IT on matters of shared infrastructure, system processes and end-user technologies across the System to ensure seamless delivery and support. Work with the vendor on application related matters. Collaborate with Enterprise Platforms and Capabilities (EPC) and Enterprise Architect (EA) to achieve standard infrastructure capabilities/products, infrastructure engineering, provision, and deployment of infrastructure components. Oversee infrastructure and operations support processes to ensure stability and continuous improvement of the production environments. Manage full life cycle of End-User technology. Cultivate and maintain excellent relationships with service providers and vendors. Outcomes will include modified support model for agile delivery and cloud adoption. On-demand infrastructure provisioning to support rapid application change and infrastructure scaling using agile and programmable infrastructure. Improved speed and flexibility by becoming more nimble and better leveraging vendors. Scalable, flexible workplace technologies and efficient change practices adapt to the nature of work being performed, driving greater asset use and productivity. You will report to the ES Ops IT Support Leader. Your role as an IT Application Production Support Specialist: You will p rovide support and maintenance for business applications and products used throughout the Bank and in close alignment with other functions. The IT Product Support Associate will deliver various services supporting the production environment including ongoing support, business continuity, vulnerability management, and deployment and implementation services. You will:
- Experience working with the full lifecycle of post trade fixed income
- Leverage subject matter expertise for specific applications to provide first level support and maintenance for business applications in the production environment.
- Run large initiatives related to the support of new or existing business applications.
- Knowledge of SWIFT MT and MX financial messaging
- Manage upgrades and code deployments
- Oversee the resolution of vulnerabilities in the production environment identified by security teams.
- Engage with Incident Management teams to resolve issues in the production environment. Contributes to the identification of remedial actions and steps to avoid reoccurrence.
- Collaborate with teams/squads to implement and release applications, platforms, and services into multiple environments; perform relevant testing for software certification; contributes to defining ongoing support and oversees specific initiatives.
- Provide non-functional requirements for new and existing applications, platforms, and services.
- Review the preparation of written materials used in the support of business applications such as run books and InforSec documents.
- Frame strategic discussions on the method of engagement with squads and proposes adjustments to support services.
- Experience in working with and supporting trading, settlements, and accounting related applications.
- Experienced application support specialist with exceptional technical skills and the ability to interface with technical support teams, business analyst teams, and business users across multiple environments.
- Experience supporting .Net application and application on the Windows environment.
- Strong Oracle, SQL, query, and scripting skills.
- Knowledge of technology tools such as Splunk and Dynatrace used in the monitoring and testing of business applications.
- Experience with testing and deployment automation
- Preferred experience with application migration experience from on prem to cloud, AWS and/or MCP/Azure certificatio ns
- Fully paid Pension plan and 401k with Generous Match
- Comprehensive Insurance Plans (Medical, Dental and Vision including Flexible Spending Accounts and HSA)
- Subsidized Public Transportation Program
- Tuition Assistance Program
- Onsite Fitness & Wellness Center
- And more
Vacancy expired!