Full time reservation agent/ front office (Daytona Beach)
Vacancy expired!
Hello we run a group of hotels throughout Florida & California. Looking for a full time reservation agent at our Daytona Beach hotel. Here's how it works/what we need
Our company has a central reservation/call center for our group of properties. So all calls, emails, reservations etc. come directly to one source. We have a back office at our Daytona location which will be your office. Two days a week (Sunday & Monday) you will need to cover both front office & phone line. Basically you will be holding down fort on Sunday/Monday assisting with any check ins / guest's needs. All other days you will be in the back office working the reservation line.
Looking for a 9-5 / 2-10 position throughout the week.
Here is what our last employee was covering, can stick to this if it works for you or can possibly change it around a bit.
Monday: 2-10 (rsvp & front desk)
Tuesday: Off
Wednesday: Off
Thurs: 9-5
Fri: 9-5
Sat: 9-5
Sun: 2-10 (rsvp & front desk)
Some of the responsibilities:
- Making reservations
- Assisting with cancellations
- Responding to voicemails/ calling people back
- Providing general information
- Customer service
- Covering the reservation email where all the bookings for 5+ hotels come through
- Taking payments
- Supporting onsite managers
- Etc
This reservation line is the first impression for a lot of our hotel guests, must be computer savvy, organized, personable, professional & reliable.
Must have clean background/ no drug or drinking issues.
$10/ hour, 40hrs/ week.
Thank you
Tony
Vacancy expired!