Patient Service Specialist- Neurology Clinic (Villages at Vanderbilt)- FT Days- VUMC

JOB CODE INFORMATION:

Title: Patient Service Specialist

Job Code: 4228

Job Stream Description: Support/Technical

Title: Patient Service Specialist

Job Code: 4228

Job Stream Description: Support/Technical

JOB SUMMARY:Provides service to patient either pre-appointment, during or post appointment with occasional guidance. Responsibilities may include inbound/outbound telephone calls, cash management, appointment scheduling, process of insurance updates and patient check in/out. Navigates more complex patients to include scheduling with multiple services or coordination with outside facilities or providers.KEY RESPONSIBILITIES:

Conducts patient check-in and check-out.

Coordinates any follow-up appointments or procedures required for patient.

Schedules appointments, procedures or surgery through clinical communication or direct request.

Provides positive first impressions utilizing customer service skills.

Works with patients and/or outside facilities to ensure all administrative tasks, including; referrals, pre-certs, clinical records and documentation, orders and consults have been received and ready to view prior to patient visit.

The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES:CUSTOMER SERVICE (INTERMEDIATE): - A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.PATIENT DOCUMENTATION (NOVICE): - The ability to receive and record patient information.PATIENT SCHEDULING (NOVICE): - The ability to coordinate and schedule patient appointments, surgeries and other office visits with various computer systems in the hospital or clinic.SURGERY SCHEDULING (FUNDAMENTAL AWARENESS): - The ability to coordinate and schedule surgeries within various computer systems in the hospital.MEDICAL TERMINOLOGY & DOCUMENTATION (NOVICE): - The ability to comprehend medical terminology and documentation in an office, or surgical setting.CORE ACCOUNTABILITIES:

Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.

Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.

Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.

Team Interaction: Provides guidance to entry level co-workers.

CORE CAPABILITIES:SUPPORTING COLLEAGUES (S2):

Develops Self and Others: Continuously improves own skills by identifying development opportunities.

Builds and Maintains Relationships : Seeks to understand colleagues priorities, working styles and develops relationships across areas.

Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.

DELIVERING EXCELLENT SERVICES (S2):

Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.

Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns tosupervisors in a timely manner.

Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.

ENSURING HIGH QUALITY (S2):

Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.

Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.

Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.

MANAGING RESOURCES EFFECTIVELY (S2):

Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.

Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.

Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.

FOSTERING INNOVATION (S2):

Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.

Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.

Adapts to Change: Embraces change by keeping an open mind to changing plans and incorporates change instructions into own area of work.

High School Diploma or GED (or equivalent experience) and 1 year relevant experienceLicensure, Certification, and/or Registration (LCR):Physical Requirements/Strengths needed & Physical Demands:

Light Work category requiring exertion up to 20 lbs. of force occasionally and uses negligible amounts of force to move objects.

Movement

Occasional: Standing: Remaining on one's feet without moving.

Occasional: Walking: Moving about on foot.

Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another

Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.

Occasional: Push/Pull: Exerting force to move objects away from or toward.

Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles

Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.

Occasional: Reaching below shoulders: Extending arms in any direction below shoulders.

Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.

Occasional: Bimanual Dexterity: Requiring the use of both hands.

Frequent: Sitting: Remaining in seated position

Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.

Sensory

Continuous: Communication: Expressing or exchanging written/verbal/electronic information.

Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information

Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.

Continuous: Feeling: Ability to perceive size, shape, temperature, texture by touch with fingertips.

Environmental ConditionsJob Administrative and Clerical SupportOrganization: Neuroscience Outpt Clinics 1 303670Title: Patient Service Specialist- Neurology Clinic (Villages at Vanderbilt)- FT Days- VUMCLocation: TN-Nashville-Village at VanderbiltRequisition ID: 2009199Vanderbilt University Medical Center is committed to principles of equal opportunity and affirmative action.