Senior Specialist, Technology Connected Devices

Job DescriptionIn April 2020, our Company announced plans to consolidate our New Jersey campuses into a single New Jersey headquarters location in Rahway, NJ in 2023 and 2024. Therefore, this role will be temporarily based in Madison, NJ and exact timing of the departmental move to Rahway, NJ will be communicated at a future date.Our Team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.We are seeking a Growth and Improvement minded Technology Connected Devices Specialist that can help drive our Strategic Operating Priorities.

Invent | Pursue the Most Promising Internal and External Science to Address Significant Unmet Medical Needs

Execute | Prioritize Resources Behind Our Key Growth Drivers (Oncology, Vaccines, Select Specialty Areas, Animal Health) While Optimizing Our Base Business)

Adapt | Develop Our People, Culture and Business Model to Evolve with a Dynamic Landscape

Diverse Talent | We are dedicated to providing an inclusive and welcoming environment with supporting leadership behaviors because having a high-performing, engaged workforce is critical to our ability to deliver innovative solutions to patients and customers around the world

Values and Standards | Our Steadfast dedication to Our Values and Standards will Continue to Guide Us as We Take on New Challenges and Will Always be Fundamental to Our Success – They are a Competitive Advantage for Us

Summary, Focus and PurposeThe Connected Devices Senior Specialist Team are part of the new Technology Support group that has been built to support our Identification and animal monitoring technology solutions. This specialist team are senior subject matter experts that are situated across all time zones in the “follow the sun” model.As Connected Devices experts the Team will have multiple responsibilities within the Technology support group and have skillsets linked to our Connected devices portfolio. This dynamic team will offer a range of support services to the local aftersales teams, by having a wealth of knowledge and a strong network of relationships throughout the organization.The principal tasks of this team will be completing Tier 4 in-depth troubleshooting, proactive monitoring, onsite advise with installation activities, advanced knowledge transfer, Hardware Product evolution and solving complex connected devices support issues that are triaged by the Technology Support Centre teams. Working operationally across the organization this role will need to define new support and escalation verticals within our ID portfolio. As part of the Connected Devices team you will be directly part of our proactive support strategy, by connecting to our Proactive support suite and working on different customer alerts and developing the proactive tooling for additional technologies.The role will require a working relationship with the different Product and R&D teams, to discuss the needs and development of service and support tools for the use of local and above market aftersales teams. A key success factor of this role will be your proactive relationship with different R&D teams by showing your extensive technical product knowledge and ability to work to strict deadlines and structures required with product software’s, the successful candidate should be a key participant in R&D design meetings by bringing forward high levels of customer focus and providing customer feedback from the local countries.As part of the Technology Support team this department will have an active role in the product life cycle of products, the team will use their expertise to advise in the development, Product readiness & the launching of new productsThe successful candidate should have high levels of drive & determination, a key asset to the role will be the ability to challenge teams due to being the focal point of support and being accountable to the regions and local teams.Key Functions

Interaction with colleagues and customers from diverse backgrounds; good communication skills and confidence in presenting information and technical data are essential

Customer interaction and local aftersales meetings, so candidate shall be business presentable and comfortable dealing with customers - either remotely or face to face

Work to tight deadlines and be flexible in approach to work

Education

High School Diploma/GED

Experience | Skills | KnowledgeRequired

Two plus years in a Tier 3 or above, Technical Support/QA/Dev related role at a global software company

Motivation for troubleshooting, ability to deliver efficient solutions and workarounds for uncommon issues

Strong analytical as well as fundamental working knowledge of the EID reading of animals

Practical problem solving skills on site, Knowledge and proven experience with our RFID, Milking, and automation portfolio

Installation skills in Monitoring, Milking, RFID and animal automation

General Software knowledge of Windows and Linux OS (debugging and internals)

General Knowledge of scripting languages such as Bash / Python - Advantage

Customer-oriented with principled verbal and written communications and interpersonal skills

Technically adaptive, ability to learn new solutions, features/functionality, and communicate those in a value-added way to internal teams

Continuous learning mindset and detail-oriented approach

Ability to prioritize and switch between a variety of time-sensitive issues

Creativity and ability to think outside the box

Multi-tasking, self-learning, highly motivated and a team player

Installation skills in Monitoring, Milking, RFID and animal automation

Demonstrated effective analytical skills

Experience with Salesforce CRM - Advantage

Significant leadership experience within operational or client-facing environments

Comfort and experience to coordinate cross-functional work teams

Experience in managing and coaching of remote teams

Advanced written and verbal business language communication skills

Our Animal Health Division is a trusted global leader in veterinary medicine, dedicated to preserving and improving health, well-being, and performance of animals and the people who care for them. We are a global team of professionals working together to make a positive difference in animal care and the world’s food supply and have a deep sense of responsibility towards our customers, consumers, animals, society, and our planet.Through our commitment to The Science of Healthier Animals®, we offer veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability and monitoring products. We invest in dynamic and comprehensive R&D resources and a modern, global supply chain. We are present in more than 50 countries, while our products are available in some 150 markets.Who we are …We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.What we look for …Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.NOTICE FOR INTERNAL APPLICANTSIn accordance with Managers' Policy - Job Posting and Employee Placement , all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.Residents of ColoradoClick here (https://survey.sogosurvey.com/r/O2fDro) to request this role’s pay range.Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.Current Employees apply HERE (https://wd5.myworkday.com/msd/d/inst/1422$1533/rel-task/3001$14.htmld)Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)US and Puerto Rico Residents Only:Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.For more information about personal rights under Equal Employment Opportunity, visit:EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088EEOCKnowYourRights1020.pdf)EEOC GINA Supplement​Pay Transparency Nondiscrimination (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf)We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.Under New York City, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.Expected salary range:$88,480.00 - $139,100.00Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. For Washington State Jobs, a summary of benefits is listed here (https://www.benefitsatmerck.com/) .Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/)Search Firm Representatives Please Read CarefullyMerck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.Employee Status:RegularRelocation:No relocationVISA Sponsorship:NoTravel Requirements:25%Flexible Work Arrangements:Remote WorkShift:1st - DayValid Driving License:NoHazardous Material(s):N/ARequisition ID: R233257