Operations Analyst - Email Marketing (Remote)

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference. @ ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. Join our community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo. You will be supporting the Loyalty Programs for major travel and hospitality clients. Preference to candidates who live near our Minneapolis office.We’re currently hiring for an Email Marketing Operations Analyst! As an Email Marketing Operations Analyst, you will:

Provide Email Operations support to existing team

Verify data within Salesforce Marketing Cloud, as provided by Analytics team

Verify HTML within Salesforce Marketing Cloud, as provided by Front-End Development team

Create campaign association with email, match HTML to audience, set-up email for deployment, run a last verification check to ensure flawless delivery

Test sends to internal client services, QA, as well as clients

Serve as main point of contact for all email campaign deployments, including loyalty program, various brands, languages, etc.

Produce high-level email data reporting

Client question and research accountability

Become a Trusted Advisor for both your team and the client for production operations related matters

Experience with reporting capabilities of Salesforce Marketing Cloud

Use knowledge and experience to execute and modify SQL queries

Stay up-to-date with email marketing best practices, industry trends, and emerging technologies.

Basic Qualifications:

BA/BS degree

3+ years of experience with Salesforce Marketing Cloud Email Studio, Automation Studio and Journey Builder applications, or equivalent platform.

3+ years of experience running an email marketing channel is required.

3+ years hands-on experience in email marketing best practices, including list management, segmentation, testing, and optimization

Preferred Skills and Experience:

Bachelor’s degree in marketing, Advertising or Communications

Strong communication skills and interest in working directly with clients

Strong interpersonal skills, including the ability to work with people at all levels as well as within cross-functional teams

Understanding of email list hygiene and current email marketing regulations

Experience with Microsoft Word, Excel and PowerPoint, Google Docs and Sheets

SQL query knowledge

Drive, ingenuity, and resourcefulness

Experience with Altassian products Jira and Confluence

Experience with SMS and Push Notification marketing message execution

#LI-CC1#IndeedWorking at ICFWorking at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOCKnowYourRightsscreenreader1020.pdf) and Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is :$63,977.00 - $108,760.00Minnesota Remote Office (MN99)Need help? We're here:ICFCareerCenter@icf.comAbout ICFICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com (https://c212.net/c/link/?t=0&l=en&o=3731098-1&h=2556622195&u=https%3A%2F%2Fwww.icf.com%2F&a=icf.com) .