Entry Level Customer Service Manager

Job Description

We are looking to hire an entry-level Customer Service Manager. The Customer Service Manager position is central to the performance of the branch. You'll manage the internal sales team to maximize profitability for the branch, building successful working relationships with customers, colleagues, and suppliers alike to ensure we consistently deliver excellent customer service.

Salary range: $38000 - $48000 per year.

• Support the customer service team to ensure orders are being entered and invoiced correctly and promptly.

• Manage the sales team to deliver an excellent customer experience, working towards key Branch profit and sales targets.

• Organize and maintain accurate records; document all customer discussions and interactions.

• Ensure all customer orders are fulfilled in a timely fashion, supporting stock-take activities to assist where necessary.

• Develop new and lapsed customer accounts, building strong, effective relationships for the business.

• Ensure the necessary resources are available for quality customer service delivery.

• Generate customer interest; receive customers in branch, answer telephone inquiries, and visit customer sites to cultivate an interest in the product range.

Qualifications

• Bachelor's degree with the business-related focus required.

• Customer service experience (1+ years)

• Personnel management experience (1+ years)

• Ability to adapt to a rapidly shifting environment and a proactive attitude to solve any issues customers may present.

• Strong computer and internet proficiency across email, online review platforms, and social media.

• Ability to multi-task and meet deadlines with a sense of urgency.

• Effective communication: both written and oral.

• Ownership of issues until successfully resolved.

• Proficiency in MS Office suite (Excel and PowerPoint are a must)

• Strong computer and internet proficiency across email, online review platforms, and social media.

Additional Information

• 401(k)
• Dental Insurance
• Flexible Schedule