Inside Claim Representative - Mid and 2nd shift (Springfield, OH)
Vacancy expired!
Are you looking to finally use your customer service skills in a role where you can see yourself making a difference?
Full time Positions available!
If you enjoy interacting with people, providing outstanding customer service and are looking for a rewarding career, Code Blue is the place for you.
Code Blue, LLC, an independent third party administrator for the property and casualty insurance industry, is revolutionizing the claims management process through Speed, Science and Service.
Opportunity to work remotely after you become proficient
Industry competitive base salary PLUS performance bonus
Additional compensation for qualified bilingual applicants
Responsibilities and Duties
Work with assigned contractors, managing various property damage claims.
Analyze inquiries and serve as an advocate for the policyholder/homeowner.
Review loss and coverage information and determine if the policy provides coverage for the type of loss.
Actively manages claims to mitigate damage for insurance carriers and expedite closure of claims. This includes daily contact while contractor is onsite to minimize reconstruction and drying cycle times.
Provides prompt and efficient responses and resolutions to each inquiry in a courteous and professional manner.
Applies and follows all customer service, restoration claim, and Company policies and procedures, including script adherence.
Requirements:
High school diploma or equivalent.
Keyboard a minimum of 35 words per minute, preferred 55 words per minute
Internet savvy and functional knowledge of Windows, Excel, Word, and other Microsoft Office programs.
Able to handle conflict in a professional and courteous manner.
Minimum of 3 years experience with Customer Service
Excellent communication skills
The ability to exercise discretion, independent judgment, and manage time wisely
Insurance industry background, with basic knowledge of Xactimate/ Symbility Estimating Software is a plus.
Able to Pass IICRC WRT certification course after hire
BILINGUAL APPLICANTS ENCOURAGED
Benefits
Our claim representatives have the opportunity to earn $40,000 in their first year
Base hourly rate $12.74 with OT over 40 hours
Second shift differential of $5000 per year paid bi-weekly
Average annual incentive $3500, paid bi-weekly
$4000 in total retention bonuses paid out as $1000 in 90 days, $1000 in 180 days and $2000 in 365 days
Medical, dental, vision and life insurance
401K plan
Opportunity for advancement
Job Type: Full-time
Pay: $32,000.00 - $40,000.00 per year
COVID-19 considerations:
All common areas of the building will be sanitized frequently.
Hand sanitizer, disinfecting spray, and disinfecting wipes will be available for all to use. Social distancing with work stations and training classes.
Vacancy expired!