Call Center Representative - Sales BDC

DePaula Ford-Mazda is hiring a call center representative to work in our Business Development Center scheduling appointments for our Sales Department.

If you are a customer service-oriented, self-motivated professional who is seeking an opportunity with a pay structure that rewards for individual accomplishments then this is the perfect opportunity for you.

BDC or call center experience is preferred, however, we are willing to train the applicant with the drive and enthusiasm that will provide our customers with outstanding service.

Responsibilities :

Handle all inbound phone appointments and inquiries

Make outbound calls to inform customers of vehicle upgrade options

Work with internet leads to set a proper appointment

Follow-up with customers to improve customer experience

Requirements

Excellent phone presence

Excellent verbal and written communication skills

Self- motivated

Proficient with Microsoft Word, Excel and Outlook

Organized

Excellent attendance and punctuality

Benefits

Salary plus commission

Weekly Pay

Medical, Vision, and Dental Insurance

Life Insurance

Opportunities for advancement

Paid Vacation and Sick Time

401(k) with employer contribution

Employee Discounts