Technical Support Specialist
Vacancy expired!
Position Details Advertising/Posting Title Technical Support Specialist Diversity Statement The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are encouraged to include in their cover letter information about how they will further this goal. Posting Summary Provide technical support to the Larner College of Medicine faculty, staff, and students. Answer Help Desk phone lines, assist walk-in users, and track help desk support calls in Footprints call tracking system. Serve as first-level support to all Larner College of Medicine users and determine proper escalation method depending on complexity of call. Provide software support of major applications at LCOM including, but not limited to: Microsoft Office Application Suite, Microsoft Outlook in an Exchange (Office 365) Environment, Windows OS, and Internet Explorer, as well as handle common account, profile, and COMIS specific issues. Utilize tools available to troubleshoot software support requests.Minimum Qualifications (or equivalent combination of education and experience) Associate’s degree in a related field and one to two years related experience required. Knowledge of Microsoft Office Application Suite, Microsoft Outlook in an Exchange (Office 365) Environment, Windows OS, and Internet Explorer or similar applications required. Effective interpersonal and organizational skills required.Desirable Qualifications Other Information Special Conditions Bargaining unit position, A probationary period may be required, Background Check required for this position FLSA Non-Exempt Payband Min (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE)) 34600.00 Payband Max (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE)) 58520.00 Staff Hiring Band Union Position Yes, UVMSU ($20 minimum hourly rate) Posting Details Position will be posted for a minimum of one week, after which it is subject to removal without notice.Job Open Date 01/30/2023 Job Close Date (Jobs close at 11:59 PM EST.) Open Until Filled No Position Information Position Title Technical Support Specialist Posting Number S4114PO Department COM Information Systems/55006 Position Number 018140 Employee FTE 1.0 Employee Term 12 Supplemental Questions Required fields are indicated with an asterisk ().
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Vacancy expired!