Wholesale Payments Payment Network Office Relationship Manager, VP

Payments is a rapidly evolving, high profile space and JP Morgan Chase (NYSE: JPM), as one of industry's largest and most important players, has an enormous opportunity to shape its future. The Payment Network Office is at the nexus of these exciting developments by managing and redefining our firm wide relationships with our network partners.Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world's leading merchant acquirer with over $1 trillion in annual transaction volume in 2019. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.The Payment Network Relationship Manager will be a part of the Payment Network Office. The individual will be focused on working with the Payment Networks (e.g. Visa, Mastercard, Debit Networks etc.) in support of our new International Processing Platform, the Chase international expansion product team, and Payment Network colleagues. Our collective goal is to expand the Merchant Services business and technology to deliver best in class merchant/acquiring processing to our clients.In partnership with the rest of the Payment Network Team, you will have responsibility for handling all Payment Brand related topics and issues, including advocacy, fraud/risk, merchant and network offerings, network rules and policies, and innovation You will be working to facilitate business and technology discussions around our collective roadmap strategies, driving engaged partnerships with the Payment Brands in expanding our business internationally. The successful candidate will have the ability to lead and influence, drive meaningful productive change with the Payment Brands, and serve as a key collaborator to the Product Domains and Business supporting our International Expansion and the building of our Platform Modernization initiatives.Responsibilities include, but are not limited to:

Managing relationships with our International Expansion product teams and local Payment Brand contacts daily and in partnership with the global payment network RM teams, in coordination with the European, Canadian, APAC, and North American teams, including:

Intake management from card brand announcements and tracking announcement through lifecycle for compliance

Merchant support -JMPC advocacy / issue resolution / product innovation

Payment Brand Product inquiries- understanding how Payment processing and products work at each of the Payment Brands (i.e. Account Updater, Authorization and Settlement, Interchange qualification, etc.).

Operational matters - escalation point for bulletins, product support, Statements of work for new initiatives

Serve as a proactive, educated facilitator of communications and projects between Chase and the Payment Brands

Have the ability to understand payment brand requirements and changes, and assess their impact to internal business processes, and work with Chase Product to implement requirements in accordance to Payment Brand Mandates

Providing leadership in identifying, prioritizing and building consensus around new initiatives

Assessing proposed scheme and technical changes proposed by the Payment Brands, identifying impacts, and working with the internal teams to coordinate communications and intake into Product Backlog for emerging technology stack

Proactively identify ways to improve processes and procedures

Position is targeted to support Debit networks initially, but will also require support across all major Card brands

Qualifications:

Bachelor's degree or equivalent experience required

10+ years of payments preferably working with networks (e.g. Visa, Mastercard), and managing intake process for brand announcements

Strong technical skillset with the ability to understand technical specifications and translate them into business meaningful terms/impacts

Evidence of leadership, initiative, accountability, productivity and teamwork required

Effective leadership in managing multiple initiatives, multi-tasking and prioritization in a fast-paced, matrixed environment

Deep relationship management skills, working with internal and external individuals and organizations with a demonstrated ability to influence, add value, reach consensus and create win-win solutions

Exceptional oral and written communication skills and an ability to synthesize and articulate complex topics into simple, clear communications to all levels of the organizations.

Strong strategic and analytic thinking skills combined with an attention to detail

Behaviors: Attention to communication - ensure accurate information is passed onto others as required Build collaborative relationships - develop, maintain and strengthen both internal and external relationships Diagnostic information gathering - identify the information needed to clarify the situation; seek information from appropriate sources; use skillful questioning to draw out information as needed Forward thinking - anticipate implications and consequences of situations; taking appropriate action Influence others - ability to gain others support for ideas, proposals, projects and solutionsNote travel is requiredJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.Equal Opportunity Employer/Disability/Veterans