Senior Manager, Field Services Operational Programs, US/Canada

Additional Information This position is the first of two of the same rolesJob Number 23079463Job Category Information TechnologyLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United StatesSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJOB SUMMARYAs part of the Field Services organization, this role will be responsible for identifying/creating/refining the technology operational processes that exist within our operations across US/Canada Operations. Further, documents and publishes (via playbooks and other collateral/tools) those processes to facilitate the onboarding and training of associates and ensure the standardized delivery of IT products and services. Develops tools (such as checklists) that strive to eliminate inconsistent practices and establish programmatic approaches to work. Identifies process gaps and the approach to closing those gaps.CANDIDATE PROFILEEducation and ExperienceRequired:

7+ years’ progressive experience in support and delivery of IT products or services.

2+ years’ project management experience

2+ years’ experience in defining, documenting, and implementing business plan requirements (system, project, etc.) that include

Exceptional writing skills

Experience in change and/or process management

Occasional travel required

Undergraduate degree or the equivalent training, experience, certifications

Preferred Skills and Attributes

Graduate level training/degree

Project Management certification.

Ability to influence others and build sponsorship for key initiatives/programs.

Ability to implement change and effect accountability.

Ability to quickly gain a clear and comprehensive understanding of optimized IT operations

Strong analytical skills for planning, estimating, budgeting, and monitoring program/project work

Strategic thinker, strong negotiator, collaborative and creative abilities. Ability to influence without authority.

Understands and effectively manages in a virtual work environment.

Demonstrate a Strategic and Global mindset

Strong written and verbal communication and presentation skills

Experience within Lodging or Hospitality industries.

CORE WORK ACTIVITIES

Assesses and evaluates existing processes associated with on-boarding IT associates into the Marriott eco-system

Refines and expands processes as necessary to ensure associates have the appropriate tools and knowledge to be effective in their roles and have consistent on-boarding experience,

Establishes a cadence for reviewing and updating content and tools

Evaluates current demand (both BAU and project efforts) by role in US/Canada to enable the organization to further refine roles and standardize work and delivery expectations

Identifies existing training resources to support associate on-boarding and future technology learning needs.

Drives consistent practices by developing standard work programs (such as checklists and brand playbooks).

Leverages current tools (such as Jira) to design processes to capture market work efforts (in-flight and completed projects)

Collaborates with Program Management team to leverage tools and processes to capture work demand.

Establishes a mean to measure and improve efficiencies (by driving focus on core accountabilities) within the Field Services organization

Functions as an operational expert in understanding the IT needs of all stakeholders, to include US-CAN Field IT, Global Information Security, Global Technology, and the supported properties.

Drives the compliance of IT policies and standards though accountability in creating and revising standards using the SOP framework and ensuring organizational compliance.

Consults with IT Shared Services and above property IT leaders on needs in support of their business processes and direction and implements solutions to meet the business needs

Provides a technical perspective in business language in an influencing and negotiating role.

Collaborates with Change and Communications team to drive transparency and awareness into services provided by US/Canada technology

Establishes and meet aggressive deadlines and high standards of performance.

Maintaining Goals

Submits reports in a timely manner, ensuring delivery deadlines are met.

Promotes the documenting of project progress accurately.

Provides input and assistance to other teams regarding projects.

Managing Work, Projects, and Policies

Manages and implements work and projects as assigned.

Generates and provides accurate and timely results in the form of reports, presentations, etc.

Analyzes information and evaluates results to choose the best solution and solve problems.

Provides timely, accurate, and detailed status reports as requested.

Demonstrating and Applying Discipline Knowledge

Provides technical expertise and support to persons inside and outside of the department.

Demonstrates knowledge of job-relevant issues, products, systems, and processes.

Demonstrates knowledge of function-specific procedures.

Keeps up-to-date technically and applies new knowledge to job.

Uses computers and computer systems (including hardware and software) to enter data and/ or process information.

Delivering on the Needs of Key Stakeholders

Understands and meets the needs of key stakeholders.

Develops specific goals and plans to prioritize, organize, and accomplish work.

Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.

Collaborates with internal partners and stakeholders to support business/initiative strategies

Communicates concepts in a clear and persuasive manner that is easy to understand.

Generates and provides accurate and timely results in the form of reports, presentations, etc.

Demonstrates an understanding of business priorities

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.

Demonstrates self-confidence, energy and enthusiasm.

Informs and/or updates leaders on relevant information in a timely manner.

Manages time effectively and conducts activities in an organized manner.

Presents ideas, expectations and information in a concise, organized manner.

Uses problem solving methodology for decision making and follow up.

Performs other reasonable duties as assigned by manager.California Applicants Only: The salary range for this position is $93,713.00 to $204,107.00 annually.Colorado Applicants Only: The salary range for this position is $93,713.00 to $185,551.00 annually.New York City & Westchester County, NY Applicants Only: The salary range for this position is $113,393.00 to $204,107.00 annually.Washington Applicants Only: The salary range for this position is $93,713.00 to $204,107.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.4616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?