04 May
Sr Manager - IT Dev
California, Sanramon , 94582 Sanramon USA

Vacancy expired!

Hi,

Job Title: Sr Manager - IT Dev

Job Location: San Ramon, CA

Job Duration: 6+ Months Contract

Job Description:

Duties:
  • We are looking for a person to manage an elite team of system engineers focused on making our businesses successful and focused on continuous service improvement.
  • As an Office 365/Exchange/Teams Engineering Manager, you will use your knowledge and expertise to help drive Office 365 product delivery and technology direction for the Application, Technology and Innovation- Shared Services team.
  • You must possess a unique blend of technical, customer service and out-of-the-box problem solver.
  • Be proficient in Agile methodologies, to plan, perform and execute work.
  • Prior experience in deployment and providing specialized technical support for Microsoft Office 365/Exchange/Teams, and other systems that support the management, delivery and security within the enterprise is required.
  • This includes producing technical documentation and knowledge transfer to other team members.

Responsibilities:
  • Manage a team that assists with the implementation and cloud operation of standards related to the Microsoft Office 365 to meet the needs of the global businesses
  • Contribute to the definition and standards required to reliably build and operate Microsoft services for Exchange/Teams
  • Develop and document the build/operations specifications for new or existing services and related core components
  • Support project teams during the (implementation of new / existing) service design and transition phases
  • Lead technical cross-training sessions for Microsoft cloud related projects and/or technologies
  • Partners and mentors’ other system engineers to share your knowledge and experience of O365
  • Collaborate with service and product-line owners to ensure solutions meet all technical and business requirements
  • Utilize technical knowledge and discretion to rapidly determine an appropriate course of recovery action when an incident and/or problem occurs.
  • Strong working knowledge of third-party tools that extend the capabilities of the Microsoft platform.
  • Research diagnostic information and collaborate with other support areas as necessary to develop comprehensive solutions.
  • This position involves the provision of On-Call support after hours escalations and planned project work after hours, while working with other team members to ensure excellent delivery
  • Focus on daily support and project work with an emphasis on automation to improve efficiencies, processing time and quality.
  • Assist team in addressing audit and compliance requirements.

Required Job Skills:
  • Bachelor's Degree in IT-related field or equivalent years of experience
  • 7+ years of Team Leadership, Supervisory or Management experience in a fast-paced IT environment in a similar role, including direct experience working for a Global Organization and/or providing cross-cultural support.
  • 6+ years relevant technology experience; including 3+ years in an operational or support capacity
  • 4+ years of extensive experience and technical knowledge of Microsoft cloud technologies
  • Broad understanding of core Microsoft cloud technologies and services, including: Azure Cloud and Office 365, Directory Services (on-prem & cloud), Windows Server, Data Loss Prevention (DLP), Single-Sign On, Rights management, Mobility Device Management (MDM), TEAMs, Archiving, and Legal hold.
  • Advanced knowledge of Directory Services (e.g., on-prem, cloud, federation) and administration.
  • Firm understanding of network design (e.g., endpoints, firewalls, switching/routing, DNS, network protocols) and cloud and on-prem operations
  • Advanced PowerShell scripting and experience with scripting of daily tasks.
  • Ability to work independently to evaluate symptoms and determine the root cause of complex client issues with the Exchange/Teams Online and Hybrid (Exchange/Teams On-Prem and Cloud environments)
  • Experience supporting Office 365 related services for large enterprises.
  • Demonstrated excellence at presenting complex technical topics to technical, and business personnel
  • Exceptional communication and personal skills, both written, verbal and while presenting to groups
  • Mentor junior staff on technology upgrades and new features on the Exchange/Teams Online platform and other supporting technologies
  • Self-managed and motivated individual with strong desire to learn
  • Excellent organizational and project management skills
  • Experience in Agile Methodologies, (SCRUM, Kanban, etc.)
  • Experience using Design Thinking to define strategies and solve problems
  • Strong analytical and problem-solving skills
  • Excellent documentation and communication skills
  • SAML/SSO
  • OATH App Configuration

Desired Job Skills:
  • Strong background with other network configurations such as, Load Balancing (DNS and HLB), and advanced Permissions and Policies.
  • Ability to innovate with a history of new or improved technology solutions with impact on company productivity.
  • Interacts well with diverse groups within function and maintains strong working relationships with internal and external collaborators.
  • An insatiable curiosity to learn more about new technologies and our customer’s business
  • Additional Competencies a plus:
  • JSON Config Files
  • PowerBI
  • PowerApp
  • ITIL Certified
  • Cloud PBX/PSTN
Thanks & Regards,

Himanshu VermaSr. Technical RecruiterEmail: himanshu.verma@xoriant.com

Cell: (669) 350-2729

VoIP: (408) 550-1292

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Vacancy expired!


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