UT-IT-8301-Level 2 Help Desk Support-ADV

Description Desktop Support Technicians with the ability to communicate complex technical information to non-technical users in an understandable and concise format will find a great opportunity at Robert Half. If you are a problem solver who enjoys working in a challenging and positive environment, this may be the Desktop Support Technician position for you. This Desktop Support Analyst role is long-term contract / temporary in nature and is located in the Pittsford, New York, area.Major responsibilities- hardware repairs with the appropriate vendors- Rectify computer problems, and suggest appropriate action/solutions- Be in contact regularly and effectively with ticket submitters- Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals- Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities- Offer computer desktop support in accordance with established policies and procedures- Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems Requirements - Ability to quickly write reports, business correspondence, user instructions, and procedure manuals- Desktop support or related experience- Earlier work involving Financial Notes- Solid understanding of customer service- Answering Inbound Calls experience- Hands-on experience with video- Strong familiarity with Compensation Administration- Prior experience with Specification- Well-founded grasp of Workstation Support- Experience with Interpersonal Skills- Operating System experience required- Previous experience working with Spanish Language- Experience with Maintain Logs- Wide ranging experience with travel- Solid understanding of protocols- Expertise in documentation- Solid understanding of Business Intelligence (BI)- Quality experience with digital- Practical knowledge of English Language- Good understanding of Deskside Support- Proven knowledge of research- Skills in Consumer Electronics- Deep understanding of Technical Support- General familiarity with Troubleshoot- Foundational knowledge in Windows OS- Comprehension of CRM- Policy experience preferred Technology Doesn't Change the World, People Do.®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.