Patient Care Coordinator

Performance Physical Therapy is hiring Patient Care Coordinators!   Are you interested in joining an amazing and talented team?  Performance Physical Therapy is a state-of the-art private practice offering a variety of innovative services that help patients of all ages achieve optimal physical function – fitness, wellness and rehabilitation; we pride ourselves in being owned 100% by local Physical Therapists. We specialize in sports injuries, spinal, orthopedic and post-surgical conditions, as well as create a variety of strength, fitness and wellness strategies to help patients heal fully and quickly. Such strategies include women’s and men’s pelvic health, a runner’s program, pediatrics, oncology, dry needling, occupational health, hand therapy, athletic training, arthritis, balance disorders, aquatics, fitness, sports performance and prevention programs. With the largest number of board-certified physical therapists in the state of Rhode Island, Performance is the leader in the health care community throughout Rhode Island and SE Massachusetts.  Performance has been voted a Best Place to Work for the 6th consecutive year by Providence Business News and is proud to have received the Jane L. Snyder National Private Practice of the Year award in 2014.  Culture: We have 3 core values that set our culture: Providing Care at its Best, Investing in Relationships and Embracing Change. Our goal is for every member of our team to embrace these values to create an amazing culture, allowing us to help our patients.   Schedule:Performance Physical Therapy's hours are Monday-Friday 7:00am-7:00pm including Saturday 8:00am-1:00pm. The Patient Care Coordinator will greet patients, schedule appointments, collect co-pays, and perform tasks to relieve clinical staff of administrative and clerical duties. Performance currently has 13 clinics located in the following cities:  East Greenwich                                            East Providence Middletown North Providence Pawtucket Providence Richmond Smithfield Warren Warwick Woonsocket Seekonk, MA Attleboro, MA For more information please visit; www.performanceptri.com or contact Danielle DeCoste at ddecoste@performanceptri.com  Performance Physical Therapy is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity, sexual orientation, disability, age, or veteran status. Duties and Responsibilities include the following: Other duties may be assigned: Retrieves daily messages from the answering machine, updating appropriate schedules to reflect changes 

Greet and direct patients, vendors and visitors

Ensure new patients complete appropriate paperwork. Once completed, organize and place in patient chart for first appointment

Answer multiple line telephone system, obtaining demographic and insurance information from new patients being scheduled for an initial evaluation

Collect co-payments from patients, clearly documenting transaction on a written receipt

Responsible for patient appointments and cancellations, and reviewing therapist schedules to effectively fill openings through the use of a medical records system, documenting pertinent conversations for future reference 

Documenting patient visits, faxing initial evaluations, discharge summaries and notes to the appropriate physician

Interface with insurance companies to obtain authorization for workers compensation claims, tracking visits approved. Verify all private insurances and obtain benefits for physical therapy

Send out patient statements and written correspondence for outstanding patient balances

Initiate appropriate collection activity via past due notices, telephone, correspondence and collection agency efforts as per Performance Physical Therapy policy and procedures

Negotiate payment terms with customers in accordance with established guidelines to minimize collection agency potential

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High school diploma or general education degree (GED); and two to three years related experience and/or training; or equivalent combination of education and experience. Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to patients/clients, and other employees of the organization. Fluency in Portuguese or Spanish is beneficial. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Benefits: We offer a comprehensive benefit’s package including Medical, Dental & Vision; 401k with employer match; voluntary disability and life insurance options; Fitness & Wellness reimbursement; 7 paid holidays and paid time off; Community volunteer opportunities, and more!  ID: 2020-1317 External Company URL: https://www.performanceptri.com/ Street: 41 Sanderson Rd.