Research Partner Analyst

Research Partner AnalystJob DetailsLevelExperiencedJob LocationPaycom Reno Hub - Oklahoma City, OKPosition TypeFull TimeEducation LevelBachelor's DegreeTravel PercentageNoneJob CategoryClient Setup & ServiceDescriptionThe Research Partner Analyst manages the business relationships with external research partners which interface with the background screening department. Responsible for all aspects relating to the development of new initiatives and implementation of new programs and products. Manage the processes of researcher sourcing, contract execution, budget planning, and researcher performance management.RESPONSIBILITIES

Establishes standards and manages the process for researcher contract review and ongoing cost management.

Assists in any changes or amendments to the original agreement; evaluates implications on current processes and leads the communication and implementation of changes as needed.

Develops and communicate a vendor roadmap, governance, strategy and metrics; presents recommendations and results to help decisions makers understand the drivers of performance.

Acts as a liaison between the strategic researchers and corporate departments, being an escalation point for contract related issues as they arise providing management with research and supporting documentation for issue resolution.

Develops and prepares sourcing plan and demand forecast.

Analyzes existing researcher products and tools, create business case for future considerations that bring operational value and financial savings.

Ensure researchers deliver the agreed upon product, services and/or maintenance agreements.

Manage researcher data within a single repository for reporting, renewal considerations, leveraging business value and risks for financial cost negotiations.

Participate in end-to-end researcher procurement to ensure researcher management service level agreements are included in the RFI/RFP (if required) to final contracting process.

Audit researcher performance results and share researcher report card with appropriate management.

Hold regularly scheduled calls with researchers to discuss Service Level Agreement and dashboard/report card results.

Work with researchers to set goals and review during regular scheduled calls, agree to action plans and manage researchers to deliver agreed upon items.

As issues are identified, work with researchers to identify root cause and corrective action plans to avoid a reoccurrence of the issue.

Develop and prepare monthly and annual Researcher' Performance Scorecards for management reviews of service provider performance.

QualificationsEducation/Certification:

Bachelor's Degree

Experience:

2+ years of contract, vendor, and account management experience or other industry equivalent; or an equivalent combination of education and related experience including customer service and/or account management

PREFERRED QUALIFICATIONSExperience:

Background screening experience a plus

Skills/Abilities:

Ability to work independently and be self-motivated

Ability to prioritize, multi-task, and meet deadlines

Very analytical

Professional oral and written communication

Strong relationship skills

Excellent customer service skills

Strong knowledge of Word, PowerPoint, Excel (pivot tables, etc.)

Attention to Detail

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc