15 May
Senior Solution Architect, Go-To-Market
Illinois, Chicago , 60601 Chicago USA

Vacancy expired!

ServiceNow is seeking a Solution Architect for our front-office IT systems. Our vision is to create the industry best Go-To-Market and Customer Success IT eco system with a focus  on alliances, channels (partners) and customer success domain expertise. The strategy involves combining best-of-breed 3rd party capabilities with the ServiceNow platform to create amazing experiences for customers, partners and employees.This role involves creating the business and technical architecture for the sales, partner, operations, success and IT organizations. You will partner with multiple business functions and IT teams to deliver results that drive growth, enable productivity and provide delightful experiences.What you get to do in this role:Establish and maintain the three-year target state reference architecture for the Alliance & Channels, Customer Success and IT organizations.  Establish technology and process standards that can be consumed by implementation teamRepresent Solution Architecture function and collaborate with the Business and Enterprise Architecture functions to ensure alignment of the architecture with technology and information governance processesCollaborate with business and IT stakeholders to conduct periodic business capability assessments and influence portfolio roadmapsPeriodically assess the Alliances & Channels and Customer Success technology health and use it as input to formulate or update our technology strategyFacilitate research, evaluation and design of new technology and software solutions along with looking at poor-behaving software and finding ways to improveThoroughly document all aspects of the processes, systems and applications for future reference and maintenanceSupport solutioning activities tied to data and technology in support of new software and platform implementationsEnsure application and solution design is compliant with enterprise architecture standards and enterprise reference architectureParticipate in in-depth evaluations for new technology platforms and make functional and technical fit recommendationsCommunicate complex technical issues and solutions to business and IT groups through concise communicationsUnderstand, advocate and improve upon technology strategy, frameworks, standards, and best practices across the functional domain areas

Vacancy expired!


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