Member Enrollment Specialist

Every day, we keep our customers at the center of everything we do. Do you pride yourself on accuracy and working efficiently? Are you passionate about getting things right the first time, and known for your eye for detail? Do you have an interest in improving the health of others by ensuring their health benefit selections are accurate and up to date? Do you thrive in a fast-paced, ever changing environment? If so, please consider joining our growing Member Enrollment team. We are seeking detail-oriented individuals to process enrollment transactions, including entering new member benefit selections and disenrolling members from the system, and processing member benefit changes while applying eligibility rules & requirements. Quartz offers paid training, many opportunities for growth and professional development, and a supportive, inclusive work environment. Benefits: Starting pay range $17-18/hr

Full-time virtual, telecommuting, work from home environment

Consistent but flexible scheduling - individuals can choose their own 8-hour shift anytime between 8 am-5 pm, Monday - Friday

Process enrollment transactions, including entering new member benefit selections and disenrolling members from the system, and processing member benefit changes or eligibility requirements

Process, review and compare electronic and roster files, investigate and update other insurance, and process other enrollment-related reports

Work closely with members, group contacts, agents and regulatory agencies to answer enrollment-related and eligibility inquiries and ensure all enrollment regulations and requirements are met

Identify and resolve issues, including reconciling any eligibility discrepancies

Understand and remain knowledgeable of all enrollment regulations, including but not limited to: effective dates, termination dates and other eligibility-related regulations and requirements

Fundamental knowledge of health insurance practices, regulations, procedures and/or medical terminology

Previous computer experience and proficiency with web-based computer applications and Microsoft programs.

Health insurance experience is preferred

Experience working with Epic applications is preferred

Associate’s Degree or equivalent work experience

Access to a stable, high-speed, non-satellite Internet connection

Additionally, we are seeking individuals who possess the following skills:

Excellent active listening skills

People-oriented, with the ability to show empathy and compassion, along with the willingness to be helpful

Ability to multitask – specifically able to efficiently navigate through multiple computer applications and manage multiple priorities in a fast-paced environment

Excellent written and verbal communication skills

Works well in a team environment and independently as a telecommuter

Excellent attendance record

Bilingual candidates are encouraged to apply!These full-time positions will work remotely. Ability to commute to one of our offices in Madison, WI, Sauk City, WI or Onalaska, WI at least 1-2 times per month is required. Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home. We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built upon the foundations of Respect, Responsibility & Relationships. Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.ID: 2020-1363 Telecommute: Yes