16 May
Lead Patient Service Representative - Heart Institute Ambulatory
California, Los angeles , 90001 Los angeles USA

Vacancy expired!

Summary of Essential Job Duties:Under supervision, the Lead Patient Service Representative will share the responsibility of assisting in supervising, coordinating, and managing key functions in day-to-day operations: coordinating staffing coverage, ensuring regulatory requirements are met, oversight of customer service delivery to include scheduling/follow up calls/obtaining authorization/phone call data collection, monitoring, and implementation of processes, processing Kronos, assisting in quality improvement projects, and provide computer technical support as needed. This position requires a proven ability of independent decision-making and clinical understanding and experience in the Patient Service Representative Role. The Team Lead will need to identify, prevent and/or resolve daily operational problems relating to personnel, policies and procedures, office equipment and supplies, and maintain continuous communication with the Assistant Manager and Associate Director of Business Operations. This individual will also serve as the contact or resource person on department information and materials by other departments, patients, patient families, and customers.Requirements:

HS Diploma or equivalent.

Associates Degree preferred.

2 years of experience as a Patient Service Representative.

Experience demonstrating the ability to handle multiple tasks frequently with short timelines, to prioritize and organize work and to complete assignments in a timely, accurate manner.

Advance skills in Microsoft Office.

Ability to lead, motivate, and assist people.

Excellent organizational, communication, problem-solving and customer-service skills.

Working Title: Lead Patient Service Representative - Heart Institute AmbulatoryDepartment: Heart Institute AmbulatoryBusiness Entity: Cedars-Sinai Medical CenterJob Category: Patient ServicesJob Specialty: Patient RelationsPosition Type: Full-timeShift Length: 8 hour shiftShift Type: DayBase Pay: $26.83 - $41.59Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

Vacancy expired!


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