Business Office Assistant

General Summary:Under general direction, performs functions related to business

activities including, but not limited to: greeting patients, families

and visitors, scheduling and registering patients for appointments via

phone and face-to-face communication, collecting and posting patient

payments, completing charge entry activities, monitoring registration

work queues, faxing, copying, collating correspondence, ordering office

and medical supplies. The Business Office Assistant performs

responsibilities in accordance with Beaumont Health and Beaumont Medical

Group policies and procedures to ensure efficient operations, which

embrace the mission and vision of Beaumont Health and promotes patient

satisfaction while delivering patient and family-centered care (PFCC).Essential Duties:? Schedules patient appointments, maintains provider schedules.? Completes patient registration following the Beaumont Health

Corporate Registration procedures (i.e. demographics, insurance

verification, payment collection).? Informs patients of delays in appointment times and/or

processing of requests.? Effectively communicates with all internal and external

customers and patients.? Coordinates medical record for release, in accordance with

Beaumont Health and Beaumont Medical Group policies and procedures.? Performs general office work; copying, faxing, filing, scanning,

handling correspondence.? Coordinates and facilitates new patient and annual forms (i.e.

consent to treat, medical records release).? Demonstrates knowledge and commitment to the mission, philosophy

and objectives of the Beaumont Medical Group and Beaumont Health.? Provides a pleasant and comfortable environment. Demonstrates

compassion, caring and sensitivity to patients and others in all daily

encounters and transactions.? Demonstrates knowledge of and utilizes performance improvement

plans to improve patient outcome and satisfaction.? Demonstrates competency in job skills and attends mandatory

training programs.? Verbalizes knowledge of and participates in emergency management

exercises.? Ensures functionality of equipment.? Participates in maintaining continuous accreditation readiness.? Active participation as a team member, including mentoring new

employees.? Attends work as scheduled.? Attends and participates in all practice/department meetings, as

required.? Participates in the patient referral process, as required.? Maintains inventory and stocking of supplies and equipment, may

include ordering of supplies.? Demonstrates knowledge for academic and residency programs for

resident and fellowship sites (i.e. resident rotation, resident

scheduling, office workflows).? May perform surgical scheduling or surgical boarding for

outpatient procedures and/or inpatient admissions.? Demonstrates knowledge of phone room/call center activities,

responsibilities, and requirements, for applicable sites with a phone

room/call center.Standard Qualifications:To perform this job successfully, an individual must be able to perform

each essential duty satisfactorily. The requirements listed below are

representative of the knowledge, skill and/or ability required.

Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential duties.? Education / Training: High School Diploma or equivalent? Work Experience: 2-3 years of experience in a customer service

role required, preferably in a patient facing healthcare position.? Certification, Licensure, Registration: None? Other Qualifications: Strong communication skills, multi-task

oriented, sensitivity to others, ability to prioritize, self-motivated

and ability to handle stressful situations.? Must be competent in Microsoft Office, and willing to learn

other computer programs. Previous Electronic Health Record (EHR)

experience preferred.? Familiarity with common medical terminology preferred