Regional Systems Team Lead

Job Description It is critical that our Company properly implements, within the global user community, the technology it invests in. Regional Systems Team Lead has a critical role of ensuring global consistency in the implementation of integrated process & technology and providing oversight, guidance and support to the Regional Systems Leads assigned to each region and ensure they have deep process and technical knowledge to support the regional users with the adoption of technology. Under the guidance of Head, Business Enablement (BE) and in collaboration with regional leadership, the Regional Systems Team Lead will ensure the consistent, high quality, implementation of processes linked to technology. CORE Accountabilities and Responsibilities:

Accountable to represent the business needs of the RBSL Team and Country Operations users on priority technology initiatives and collaborating with regional representatives and Senior management.

Responsible for the direct line management of Sr. Regional Systems Leads and Regional Systems Leads.

Manage and provide for the proper allocation of resources in budget and staff to maintain effective system support.

Set/define priorities for the team, conduct performance appraisal and review of all direct reports in accordance with our Compan policies and timelines.

Coach, mentor, and hire team members as needed, to ensure optimal support and oversight of the regions’ clinical systems users.

Ensure that team members execute their roles, with a focus on supporting users with new system enhancements related communications & training, responding to many questions from users in a timely manner, identifying gaps in systems, tools and report and work with our Research & Development Division-IT, Business System Owners, Process Owners and other stakeholders to identify new solutions or improvements to existing solutions.

Continually assess type of support, training and communications being provided by Sr. RBSLs / RBSLs, find more efficient and innovative ways to improve this support and streamline and eliminate non-value-added support, training and communications.

Responsible for providing oversight to “out-tasking” vendor personnel responsible for tasks related to clinical systems such as CTMS by:

Working with PSRM and procurement to identify vendor and secure funding.

Collaborate with selected vendor personnel and process owner by having regular meetings, initial and refresher trainings as needed and providing issue resolution support

Ensuring vendor new hires have the necessary material to complete their tasks (eg: our Company accounts, and access to our Company tools) and complete our Company's required training.

Monitoring vendor performance through regular analysis and root cause in collaboration with Process Owners, ROSLs and RBSLs.

For the electronic Investigator Site File (eISF) and Remote Monitoring initiatives:

Serve as a primary point of contact for internal business users, external sponsor companies, and the vendor for the application

Provide system issue communication and resolution oversight in partnership with help desks. Highest level point of contact for user issues.

Send System improvement communications and provide training for users

Generate system usage and performance metrics

Lead cross-functional meetings with global team of subject matter experts

Monitor support metrics and performance of the system on routine basis to assess needs for improvements (added resources or technology improvements). Work with business to ensure optimized use of product features.

Ensure Regional Systems Leads (e.g. SIP, AIM) are trained and supported in their regions’ and countries’ by RSLs. Collaborate with systems’ Core Teams to support regional adoption and change management.

Partner with process owners and our Research & Development Division IT to optimize regional operations

Convey technology needs/priorities from regional stakeholders to Head of BE & our Research & Development Division-IT Client Services Leads.

Provide business/technical consultation to user communities to ensure consistent and effective use of the applications.

Support the identification of key performance indicators for business processes and appropriate process measures/metrics to support operations globally.

Together with country management, perform root cause analysis to identify current state process inefficiencies and how technology may enable the process to address these inefficiencies.

Drive innovation and support innovation pilots and ultimate implementation in the region.

OTHER Accountabilities and Responsibilities:

The role will be collaborating with regional reps from our Research & Development Division IT, Regional Research Directors, Quality & Continuous Improvement, Business System Owners from Business Enablement Organization (BEO), Monitoring Excellence (ME), regional our Research & Development Division Information Technology (IT) representatives and Application Management Services. The role will also collaborate with GCD process owners and sub-process owners. The role will also be responsible for working across GCTO regions to ensure consistent implementation of process/enabling technology to meet our Company's critical business requirements (e.g., the assurance of quality and complete data in CTMS)

Education requirements:

BS degree > +10 years' experience; or MS/MBA/JD degree > +8 years' experience; or PhD +5 years' experience in Clinical Research related fields, Computer Science, Computer Information Science or similar.

Experience :

Five to ten years of experience in clinical research/clinical development; business process management/improvement.

Deep knowledge and understanding of Clinical Trial processes as well as quality management and control tools.

Two to five years of people management experience is preferred.

Knowledge of CTMS, Site Monitoring, Study Start up, Data Management, Pharmacovigilance, Essential Document Management, Investigator/Study Coordinator roles/responsibilities, Clinical study reports, global regulatory reporting requirements and global privacy requirements.

Project and Resource management experience

Experience in System Validation and Implementation, systems analysis and systems maintenance /support is preferred.

Fluency with the respective cross-functional interdependencies, roles and enabling tools/technologies.

Able to identify critical input and outputs that drive business processes and dependencies on process (workflow) vs. technology (dataflow).

Exposure to a global environment, with multi-cultural and organizational operating models; appreciation for country requirements/needs vs. US standards.

Skills :

Strategic thinking in the area of application adaptation and ensure our Company leads and not follows in this space.

Requires management and leadership skills, analytical ability, good judgment, ability to multi-task

Customer service orientation and the ability to work effectively with clients, third party vendors, quality and IT management/staffs

Requires experience in training user communities.

Strong verbal & written communication skills

Excellent teamwork and leadership skills, including conflict resolution expertise and discretion.

Ability to proficiently interact with all levels of management and exert influence to achieve results.

We are a research-driven biopharmaceutical company. Our mission is built on the simple premise that if we “follow the science” that great medicines can make a significant impact to our world. We believe that a research-driven enterprise dedicated to world-class science can succeed by inventing medicine and vaccine innovations that make a difference for patients across the globe. Who we are … We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.What we look for … Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.NOTICE FOR INTERNAL APPLICANTS In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission. Current Employees apply HERE (https://wd5.myworkday.com/msd/d/inst/1422$1533/rel-task/3001$14.htmld) Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld) US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.For more information about personal rights under Equal Employment Opportunity, visit:EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088EEOCKnowYourRights1020.pdf) EEOC GINA Supplement Pay Transparency Nondiscrimination (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.Under New York City, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education. Expected salary range: $159,200.00 - $250,700.00Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. For Washington State Jobs, a summary of benefits is listed here (https://www.benefitsatmerck.com/) .Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/) Search Firm Representatives Please Read CarefullyMerck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: RegularRelocation: No relocationVISA Sponsorship: NoTravel Requirements: 10%Flexible Work Arrangements: Remote WorkShift: 1st - DayValid Driving License: NoHazardous Material(s): N/ARequisition ID: R240992