Bilingual Call Center Agent - WeCare Connect - Flexible Shifts - Part-Time

Overview

Perform a variety of inbound and outbound service follow-up calls to and from seniors and families, on behalf of senior care providers, utilizing a software system to guide and document each call.

This is a work at home position, must be available to attend training and meetings in Frankenmuth, MI

Responsibilities

Display professional telephone etiquette and communication skills under all conditions and circumstances

Keep a professional work environment for meeting standards of professionalism free of distraction and noise

Make outbound and receive inbound calls

Document all required call information in software

Meet call volume and quality parameters in accordance with internal guidelines

Qualifications

Fluent in Spanish

High School diploma or equivalent preferred

General working knowledge of PC, internet operation, email and chat technologies

Appropriate home equipment, which meets all current AES requirements (i.e. Landline Phone, Broadband PC with internet with compatibility with minimum specifications, etc.

to adequately complete duties

subject to change as technology requirements advance)

This is a work at home position, must be available to attend training and meetings in Frankenmuth, MI