Associate I, Room Service - Main Campus

Pay Range$21.59-$27.70Company OverviewThe people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe. One of the world’s most respected comprehensive centers devoted exclusively to cancer, we have been recognized as one of the top two cancer hospitals in the country by U.S. News & World Report for more than 30 years. In compliance with applicable State regulatory authorities, COVID-19 vaccination is mandatory for all MSK staff. Staff are considered fully vaccinated upon completion of a primary vaccination series for COVID-19 (i.e., one dose of a single dose vaccine or a final dose of a multi-dose vaccine series). Exceptions from the COVID-19 vaccine requirement are permitted for those who request and receive an approved medical or fully remote exemption. Requests for medical exemption can take up to two weeks to review. Vaccination or an approved medical exemption is required to start work. Staff working at a MSK New Jersey location must be up to date with COVID-19 vaccination, which includes having completed the primary COVID-19 vaccination series and booster once eligible as mandated by New Jersey State. All New Jersey staff not yet eligible for a booster must receive a booster within 3 weeks of becoming eligible as a condition of continued employment at MSK. Note: Individuals are eligible to receive a COVID-19 booster two months after completion of a primary vaccination series for COVID-19. Because vaccine-induced immunity can wane over time, MSK continues to strongly urge all staff to get a COVID-19 booster as soon as they become eligible to maintain their protective immunity for a longer period. Job DescriptionAre you a hardworking, engaging and enthusiastic individual? Do you want to be a part of positively impacting the day of many patients? Then, apply to join us at MSK. We are hiring Room Service Associates. We want to bring on team members who are passionate about hospitality and dedicated to delivering exceptional communication. You will perform a variety of functions to ensure wonderful service to all patients, staff, and visitors in the hospital. We set high expectations for our RSA's including: welcoming new patients, introducing them to the room service program, distributing menus and meal trays, and maintaining supplies as needed. Additionally, you will act as a liaison with the Clinical Dietitian and Nursing personnel. Is your background a fit? You will:

Generates and prints all necessary reports

Uses meal service and tracking sheets to ensure that every patient listed has a menu to be distributed; checks that information on the menu (i.e., name, room number, identification number, and diet order) corresponds with unit round sheet/exception file.

Ensures that corrective action is taken if information is incorrect or missing.

Resolves which patients have not received menus; distributes menus at established times.

Assesses which meal ordering system is appropriate during the patient’s stay based on established criteria.

Assists patients to make meal selections on menu; offers substitutions if patient is unsatisfied with standard menu options.

Contacts patients who did not order a meal on assigned units

Identifies reason(s) for missed meal and resolves appropriate intervention as per departmental procedures.

Distributes and collects meal trays, nourishments, feedings, nourishments or snacks on assigned floors, within established timeframes.

Responds to and follows up on requests and questions from all individuals within agreed upon time frames.

Ensures clear understanding of patient requests and asks questions when necessary.

Provides information based on job knowledge to clarify issues, explain procedures, provides alternatives and lessen anxiety

Responds to special requests or additional items immediately

Refers to other appropriate staff when necessary

You need:

Excellent customer service

Minimum 1-2 years of hospitality experience in a hotel or food & beverage setting

Ability to read, write and understand instructions

Pay Range $21.59-$27.70

Pleaseclick (https://careers.mskcc.org/frequently-asked-questions/) to learn more about MSK’s compensation philosophy.

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ClosingMSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Stay in touch!Register now to join Memorial Sloan Kettering’sTalent Community (https://externaltalent-mskcc.icims.com/connect?back=intro&iniframe=1&hashed=-435744324) to receive inside information on our organization and new job opportunities.Job LocationsUSA-NY-New YorkPosted Date11 hours ago(5/23/2023 8:00 AM)Requisition ID 2023-69430 Category Service Pay Range $21.59-$27.70