Account Manager, Life Sciences

Employment Type: [[jobType]]Work Location: Work from Home, Any StatePosition Title: Account Manager, Life SciencesRequisition ID#: 47042Lionbridge is looking to hire an experienced Account Manager,Life Sciences Sales team.The core focus for this role is to grow and maintain existing revenue streams for a portfolio of small to mid-sized accounts. The person will be responsible for sales activities within assigned accounts in an assigned market, managing client relationships or small accounts with the goal of expanding and maintaining revenue.What You Will Do:

Build and maintain a strong relationship with existing contacts/clients through on-phone and in-person meetings with high-value clients, with a special focus on executive-level contacts

Develop & maintain executive-level relationships at existing customer accounts

Develop new business opportunities through existing clients or contacts, and by developing new relationships with potential clients across the customer account

Driving specific sales programs through networking and outbound calling to grow Lionbridge’s market share within an assigned book of business

Develop and maintain a key client Account Plans in collaboration with the project team, Marketing, Operations and other supporting functions and oversee its execution to achieving Account Goals

Achieve retention and growth targets set by the sales organization

Gain and expand contacts within assigned accounts through consistent and effective outreach

Act as the lead point of contact for all key client matters

Maintain open communication with Operations & Delivery

Maintains and protects the revenue stream from products & services already existing within the account. Ensure customers renew their contracts for existing products or services

Reinforce Lionbridge reputation as a Global Leader by demonstrating in-depth knowledge of Lionbridge’s services and solutions

Educate customers on product features, configurations, pricing, services, availability, etc.

Create & maintain a robust and up-to-date pipeline of qualified, active opportunities and manage them to close

Provide accurate revenue forecasts on a periodic basis

Be a participant in Onboarding customers and ensure full utilization of previously purchased products or services, partnering with customer success managers if present

Orchestrate internal and external resources throughout the customer lifecycle ensuring the highest quality of delivery

Conduct customer satisfaction surveys & business review sessions internally and with all relevant client management & functions

Resolve customer issues to maintain customer satisfaction

Collaborate and maintain relationships with upper management, Inside Sales Representatives, and internal Operations teams.

What You Will Need:

Bachelor’s degree required

Proven direct sales experience, preferably oriented to Services

Experience in managing a portfolio of accounts and in providing exceptional service

What we can offer you:

Lionbridge Life Sciences is dedicated to our Life Sciences customers, and we work with passion and a positive team spirit to deliver high service and quality translations that comply with industry requirements

We work on a global scale and take pride in what we deliver and how we deliver it

We can offer you a flexible and informal working environment with a competitive compensation package.

Please Click to Apply if this role interests you!Lionbridge enables more than 800 world-leading brands to increase international market shares and speed adoption of global products. Using our innovative cloud technology platforms and global crowd of +100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 23 countries. To learn more, visit http://www.lionbridge.comLionbridge is Proud to be an Equal Opportunity EmployerLionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance.