29 May
Desktop Support Technician
Texas, Dallas / fort worth , 75201 Dallas / fort worth USA

Vacancy expired!

Job DescriptionTake your career to the next level with

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cell . We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program. Our client is currently seeking a

Desktop Support Technician to join their team

onsite in Dallas, TX. This candidate must have a valid drivers license, clean moving record, and reliable transportation as travel is required to provide support as needed. This is a 10 month contract with the possibility of extension and this technician will be working during the hours of 8am to 5pm, Monday to Friday, with on call rotations. The ideal candidate is customer focused, empathic, and responsible and will provide an outstanding end-user experience.

Overview:
  • Coordination with Facilities / Shipping and Receiving for delivery of training equipment to designated space
  • Unboxing and setup of training room equipment to include PCs, peripherals, cable management
  • Imaging of training room equipment and end user PCs
  • Assignment of static IP addresses for network printers per client direction
  • Operational testing and support of training room equipment and site user needs

Equipment to be Supported:
  • Dell laptops and desktops, standard client (AC) image with MS Office, SAP, legacy applications all on a virtualized environment using Citrix
  • Android tablets
  • Symbol HHT / printers
  • Lexmark and Ricoh printers

Support Duties - Ongoing:
  • Hardware break-fix services following documented processes and procedures to include hotswap, imaging, and replacement of FRUs (Field Replaceable Units) as applicable
  • Deskside hardware and software support (DSS) service
  • Update of ITSM tool and asset management system of record where applicable
  • Physical IMACD (Installs, Moves, Adds, Changes, and Deletions)
  • Hardware refresh of aging hardware with the new device based on the end user profile
  • Smart hands support of additional equipment as required under the direction of the client

Experience / Skills Required:
  • Technical knowledge and troubleshooting skills including core business systems, applications, hardware and software, printers, and networks
  • Experience imaging PCs
  • Experience working with incident management tools and software packages
  • Knowledge and experience working with MS Office Suite and other relevant software programs
  • Problem-solving and analytical skills and the ability to understand the technical implications of business decisions and requests
  • Excellent customer service skills with well-developed interpersonal skills, including diplomacy, tact, and discretion
  • Must possess an engaging communication style that includes a friendly and helpful tone both verbally and in email
  • Verbal communication that is polished and professional and easy to understand over the phone when needed
  • Written communication that is clear and concise, and includes proper grammar, spelling, and punctuation
  • Must demonstrate active listening skills that can collect accurate and detailed information
  • Ability to defuse tense situations and focus on the issues, not reactions
  • Ability to translate technical language into user-friendly information
  • Team player with a strong work ethic, standards, initiative, attention to detail, and a quality orientation
  • Adept at working in a fast-paced, changing environment while serving the needs of multiple stakeholders
  • Capability to learn and support new applications

Full COVID-19 vaccination may be required. We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time.

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cell ™ Supports Equal Employment Opportunity

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cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .

Vacancy expired!


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