Customer Support Manager

We are looking for a motivated and experienced Customer Support Manager to lead our customer support department. The Customer Support Manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. You will be up-to-date on industry products and trends, and train staff accordingly.The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff.Pay: $33.48 per hour.Responsibilities:Managing the customer support department’s day-to-day functions.Responding to escalated customer support issues.Implementing customer support processes to enhance customer satisfaction.Formulating and revising customer support policies and promote their implementation.Informing the team of all new information related to products, procedures, and trends.Assessing support statistics and preparing detailed reports on the findings.Interviewing and hiring new employees.Overseeing and evaluating the team's ongoing training efforts.Delivering performance evaluations and following the disciplinary process according to company policy.Managing the budget of the customer support department.