31 May
Field Service Technician
Arizona, Phoenix , 85001 Phoenix USA

Vacancy expired!

The Service Technician will provide virtual off-site delivery inspections, showroom support, and warranty inspections for Thomasville Cabinetry sold exclusively at The Home Depot. This role will assist consumers with virtual inspections of orders following delivery and order any replacements as needed.  The Service Tech will also update and manage store displays and in-store marketing and will be responsible for inspecting and ordering any warranty replacements as needed.  Customer support visits will be primarily in the Phoenix metro area and offsite support in remote AZ and NM territory .AccountabilitiesEnsure all retail customers have a positive brand experienceProvide virtual off-site inspections of all cabinets delivered to customer’s home and order replacements for any damaged product prior to installation, which will be done over the phone or video conferencing.Ensure all replacements are delivered and keep all parties informedProvide post-install inspection service and provide any necessary adjustments to cabinetryEnsure satisfactory resolution of warranty issues which arise in the territoryMaintain showroom displays, literature and marketing materials in territoryWorking out of a home office, conduct phone and virtual video calls with remote customers on a daily basis

Vacancy expired!


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