GH Front Desk Agent I

As Boise's premier AAA Four Diamond Hotel, The Grove Hotel features upscale guestrooms & suites, modern meeting & event space and unrivaled service in the heart of the city. Guests of the hotel enjoy 250 contemporary rooms, access to a 12,000 square foot indoor health club and spa, over 14,000 square feet of flexible meeting spaces, direct access to the 5,400 seat indoor CenturyLink Arena® and innovative Northwest cuisine at Trillium Restaurant. As a front desk agent 1, you consistently-deliver exceptional customer service to Guests. Provide hotel guests with assistance in regards to their reservations and satisfaction with their stay. The front desk agent 1 interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Make reservations Ensure a consistent, high level of customer service Have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties Act as a point of reference for guests who need assistance or information Understand guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel

Front Desk Agents serving The Grove Hotel are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: Previous experience in a customer-focused industry Positive attitude and good communication skills Ability to work on your own or as part of a team Competent level of IT proficiency Successful candidates exhibit the core values of Teamwork, Respect, Integrity and Passion while delivering our core purpose of serving and inspiring our communities by creating memorable experiences through integrity and teamwork. Apply Here: https://www.click2apply.net/v4xfd2zckyzqpbzj PI124614014