31 May
SmartTech Technology Specialist
New York, New york city 00000 New york city USA

Vacancy expired!

MSA Security®, An Allied Universal® Company, is a leading global provider of high consequence threat solutions. We offer customized and innovative security solutions developed and executed by a team of experienced professionals. We deploy more than 800 Canine Detection Teams nationwide to mitigate the explosive and active shooter threats. Our patented SmartTech® solution provides instant, remote X-ray screener support from FBI-trained bomb technicians. At MSA Security, we take pride in hiring professionals with diverse backgrounds in law enforcement and military service. Start your phenomenal career with us today! We offer medical, dental and vision coverage, life insurance, 401(k), employee assistance programs, company discounts, perks and more for most full-time positions!Rotating Schedule: Monday-Sunday - Shifts 8am-4pm/4pm-12am/12am-8amMSA Security, an Allied Universal® Company, is hiring a SmartTech Technology Specialist. The SmartTech Technology Specialist will handle technical and administrative tasks regarding SmartTech product maintenance. This individual will proactively analyze trends, upgrade software, and troubleshoot internal technical issues. This individual will also perform scheduled/unscheduled system maintenance. He/she will also resolve issues based on his/her extensive product and technology knowledge so that MSA is able to continue to fulfill its contractual obligations and meet its time deadlines with clients.RESPONSIBILITIES:

Support Emergency Operation Center by screening test calls and other administrative tasks

Handle incoming helpdesk phone calls and email, ensuring appropriate prioritization and escalation of tasks and courteous, timely, and effective resolution of support issues

Engage in Level 1 Help Desk support for end users via account support, troubleshooting, and other technical support needs

Utilize IT ticket system for engaging end user support, ensuring events are recorded succinctly and accurately

Escalate technical support issues to next support tier, as written in support documentation(s)

Troubleshoot desktop and internal/production server technical issues using personal skills, knowledge base, vendor literature, and communication with other team members

Troubleshoot/resolve network connectivity and performance issues

Install and configure Windows client systems (including hardware, software, applications, communications, printers, and peripherals) in a networked environment

Perform scheduled/unscheduled configuration changes, software and hardware upgrades, and other fixes to remote and/or local machines in order to maintain a safe and secure network to minimize O/S vulnerabilities and virus outbreaks

Analyze trends and perform research, system monitoring, and test fixes to ensure effective problem resolution

Provide constant professional and courteous email/phone communication and/or feedback to end-users to understand their requirements and setting the appropriate expectations for completion of tasks

Perform post-resolution follow-ups to help requests to ensure end-user satisfaction

Create and maintain documentation for systems and procedures related to primary job responsibilities, including maintaining incident, setup/configuration, and knowledge databases

Maintain and train others in compliance with company technical standards

Receive purchased items and RMA defective items

Perform hardware and software asset tracking

Lift/transport moderately heavy objects (computers, monitors, etc.)

Perform other related duties as assigned or requested

Rotate on-call responsibilities as needed

QUALIFICATIONS:

High school diploma or equivalent

Minimum of one (1) year of professional desktop support experience in an Information Technology environment

Minimum of one (1) year of professional end-user computer phone support

Strong technical aptitude Windows servers and software

Thorough understanding of hardware and software configurations

Exceptional customer service, organization, communication, and interpersonal skills

Exceptional analytic and problem-solving skills with attention to detail

Strong technical aptitude of Microsoft Office Suite and other common office applications

Solid knowledge of various computer and networking components

Familiarity with local and wide-area networking concepts

Ability to work collaboratively in a team environment

Ability to work unsupervised and to multitask, handle frequent interruptions, and prioritize work

Ability to study existing products, new products, and technologies to advance level of knowledge

Excellent written and documentation abilities

Ability to absorb and retain information quickly

Ability to present information in user-friendly language, both written and oral

PREFERRED QUALIFICATIONS:

CompTIA A+, SQL knowledge

Ability to speak, read, and write multiple languages

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insurance

Enrollment in our company’s 401(k)plan, subject to eligibility requirements

Eight paid holidays annually, five sick days, and four personal days

Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Pay $54,280 to $59,280 per yearAllied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Location: United States-New York-New YorkJob Category: MSA

Vacancy expired!


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